Troubleshooting
Problem
Synonym statuses are not being taken into account when you are changing a work order status and children work orders are inheriting this change.
Symptom
You may experience a scenario where you have created an new work order status in Maximo called CANS (Skipped/Missed) that is treated by Maximo the same as Closed.
Below is the issue:
The user changes the status of a child or route work order to CANS (Skipped / Missed). The parent is then closed. The child records even when in history are inheriting the status change of the parent work order, even if one child already has the status set to a synonym of CLOSE.
No history work order (child or task) of any status (CAN, CANS, or Close) should have a status change inherited from the parent no matter what boxes are checked.
Maximo would be displaying closed work orders in history that were in fact not completed.
Resolving The Problem
You can resolve this by following the steps below and using 2 different conditions this time:
1. Go to Domains application, bring up the WOSTATUS DOMAIN, select CLOSE/CLOSE, CLICK VIEW/MODIFY condition and add two new conditions:
One of them with this info:
Objectname = WORKORDER
Condition criteria = :HASCHILDREN = 1 OR (:HASCHILDREN = 0 AND :STATUS != 'CANS')
The other with this info:
Objectname = WOACTIVITY
Condition criteria = :STATUS!='CANS'
This will make the child work orders and tasks of a specific work order to maintain their status = CANS, once the main work order is closed.
NOTE: Because this is based on conditions, this will work for work order hierarchies only at the last level. For example, if you have a hierarchy of more than 2 levels, only the lowest hierarchy level will be affected. This will require more fields to be used to refine the conditions if you want Maximo to consider more info on work order records data at the moment that they are closed.
Should you need any assistance, please contact IBM Maximo Support
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Document Information
Modified date:
17 June 2018
UID
swg21682793