Statistics freezes when there is a disconnection of the local network.

Technote (troubleshooting)


Problem(Abstract)

We installed SPSS Statistics 22 Base stand alone.
Unfortunately, Statistics 22 freezes whenever there is a disconnection of our local network.

Symptom

Statistics 22 freezes whenever there is a disconnection of our local network.

We don´t know why this happens as the stand alone version should work without any connection to the internet but in this case it doesn't..

All paths in SPSS Statistics 22 are assigned to local drives:
- Edit > Options... > File Locations > All paths are local

- Edit > Options... > Pivot Tables > All templates have local paths


Resolving the problem

We are using a Domain user account and it seems that the profile of this particular user is causing the issue because when logging into that machine with another user, SPSS Statistics 22 is working fine.

There was some mismatch with the user-account settings.
After deleting the old settings and setting up the user-account from scratch, SPSS Statistics is now running smoothly.

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Document information


More support for:

SPSS Statistics

Software version:

22.0

Operating system(s):

Windows

Reference #:

1682690

Modified date:

2014-08-26

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