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'Language not supported' shown in ISAM ESSO Cognos Reports

Troubleshooting


Problem

The provided reports 'Application Usage report' and 'User Information Report', are showing the following value; "Language not supported"; for the values in the columns 'Event' and 'Result'

Cause

These two fields are calculated from DB fields using the Cognos globalization functions. The database contains correct valid values.

Resolving The Problem


These 2 attributes (Event & Result) use coding like this:
$GlobalizationMap{$runLocale + '_PIM_CHECK_OUT'} for the text to display.

So it looks up the string key, eg like 'en_gb_PIM_CHECK_OUT', but doesn't find it because only 'en_PIM_CHECK_OUT' is defined in the report definitions.

When setting the user current content language in the Cognos reporting tool, you see the following sort of selection for the languages:



So for English, there is the base none localised setting (English), plus other localised settings (English ????????). The base English would have the code 'en', whereas the others would have 'en_??'.

This will be similar for the other languages that are supported, ie mainly the base language setting will work, eg French, not French (??????),

The reports provided for ISAM ESSO have translations for the language settings of the languages supported, eg these are the specific languages that are currently supported:

  • cs=Czech
  • de=German
  • en=English
  • es=Spanish
  • fr=French
  • hu=Hungarian
  • it=Italian
  • ja=Japanese
  • ko=Korean
  • pl=Polish
  • pt_BR=Brazilian Portuguese
  • ru=Russian
  • zh_CN=Simplified Chinese
  • zh_TW=Traditional Chinese
  • nl=Dutch

Therefore, when setting the user's current content language, only select the base (none localised) language setting of the specific version (see above) to ensure all the columns are displayed correctly.

Related Information

[{"Product":{"code":"SS9JLE","label":"IBM Security Access Manager for Enterprise Single Sign-On"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2.1","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
03 September 2019

UID

swg21682194