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DB2Setup wizard stops working on Linux platform

Troubleshooting


Problem

DB2Setup wizard stops working on Linux platform

Symptom

After invoking DB2Setup command on Linux platform. The installation wizard seems to work well, but at some point stops working without showing any diagnostic information. A javacore.txt file is generated.

Diagnosing The Problem

The javacore.txt file shows a general protection fault outside the JAVA SDK as the one below:

1TISIGINFO Dump Event "gpf" (00002000) received
1XHFLAGS VM flags:0000000000000000

The db2setup.err file shows an issue with the libdb2ure.so module and entries similar to the ones below:

Module=./libdb2ure.so
Module_base_address=00007F5861557000 Symbol=_ZNK7DB2Spec7speccmpERKS_
Symbol_address=00007F58617CF110
Target=2_60_20121024_126071 (Linux 2.6.32-431.20.3.el6.x86_64)
CPU=amd64 (1 logical CPUs) (0x3e460000 RAM)
----------- Stack Backtrace -----------
_ZNK7DB2Spec7speccmpERKS_+0x20 (0x00007F58617CF130
[libdb2ure.so+0x278130])
_ZN3URE14initGPFSActionEv+0x188 (0x00007F58616533A8
[libdb2ure.so+0xfc3a8])
_ZN3URE16ureGetGPFSActionEv+0x71 (0x00007F586163E121
[libdb2ure.so+0xe7121])
_ZN3URE16appendComponentsEv+0x565 (0x00007F586163D5E5
[libdb2ure.so+0xe65e5])
_ZN3URE10getSummaryEPci+0x211 (0x00007F586163AEC1
[libdb2ure.so+0xe3ec1])
Java_com_ibm_db2_install_core_URE_getSummaryNative+0x50
(0x00007F58617323B0 [libdb2ure.so+0x1db3b0])
(0x00007F58847D9070 [libj9vm26.so+0x33070])

Resolving The Problem

The tar installation image file shouldn't be extracted on a shared mount, but a local drive instead. If this file will be extracted on a mounted directory, you must verify that all links pertaining to the file are created after the extraction

[{"Product":{"code":"SSEPGG","label":"Db2 for Linux, UNIX and Windows"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"DB2 Tools - Troubleshooting","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.5","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSEPGG","label":"Db2 for Linux, UNIX and Windows"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2018

UID

swg21681146

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