Troubleshooting
Problem
Issues may arise within the cached wallet if the workstation is not rebooted after running the "Set IMS Server Location" utility.
Symptom
Cached wallets will do a full sync with the IMS upon every check-in. This can quickly overload the IMS if too many workstations are in this state.
Resolving The Problem
1. Log-off from AccessAgent
2. Set IMS Server Location
3. Kill processes in the following order: AttisService.exe (only for 8.2.1 or later), DataProvider.exe, SOCIAccess.exe, Sync.exe and AATray.exe
4. Delete Cryptoboxes folder
5. Restart computer
[{"Product":{"code":"SS9JLE","label":"IBM Security Access Manager for Enterprise Single Sign-On"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"AccessAgent","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2;8.2.1;8.2.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21680867