IBM Support

How to properly switch IMS servers

Technote (troubleshooting)


Problem(Abstract)

Issues may arise within the cached wallet if the workstation is not rebooted after running the "Set IMS Server Location" utility.

Symptom

Cached wallets will do a full sync with the IMS upon every check-in. This can quickly overload the IMS if too many workstations are in this state.


Resolving the problem

1. Log-off from AccessAgent
2. Set IMS Server Location
3. Kill processes in the following order: AttisService.exe (only for 8.2.1 or later), DataProvider.exe, SOCIAccess.exe, Sync.exe and AATray.exe
4. Delete Cryptoboxes folder
5. Restart computer

Document information

More support for: IBM Security Access Manager for Enterprise Single Sign-On
AccessAgent

Software version: 8.2, 8.2.1, 8.2.2

Operating system(s): Windows

Reference #: 1680867

Modified date: 01 August 2014