Troubleshooting
Problem
TM1 server instance drop down list for TM1 Web is blank
Symptom
This happens when using Websphere JRE
Cause
It is possible to use the Websphere Application Server 8.5 jre but
Extra steps are required to use the Websphere Application Server 8.5 JRE as you need to add the following jars to the CLASSPATH, which can usually be found in the Websphere application server plugins directory:
com.ibm.ws.security.crypto.jar
com.ibm.ffdc.jar
Environment
TM1 Web with Websphere JRE
Resolving The Problem
For Windows
- create a new file named setenv.bat in <tm1_64>\tomcat\bin
- edit the file and add (adapt the path if Websphere path is different):
set "CLASSPATH=%CLASSPATH%;C:\Program Files (x86)\ibm\WebSphere\AppServer\plugins\com.ibm.ws.security.crypto.jar;C:\Program Files (x86)\ibm\WebSphere\AppServer\plugins\com.ibm.ffdc.jar"
- restart TM1
For UNIX:
- create a new file named setenv.sh in <tm1_64>/tomcat/bin
- edit the file and add (adapt the path if Websphere path is different):
CLASSPATH=$CLASSPATH:/cognos/IBM/WAS8.5/WebSphere/AppServer/plugins/com.ibm.ws.security.crypto.jar:/cognos/IBM/WAS8.5/WebSphere/AppServer/plugins/com.ibm.ffdc.jar
export CLASSPATH
- restart TM1
PS:You may also need to add applixca certificate to the websphere jre keystore.
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Document Information
Modified date:
15 June 2018
UID
swg21679748