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Initializing the publish service after upgrade to version 4.0 and later results in error "CRRRS6528E" in Rational Requirements Composer

Troubleshooting


Problem

After initializing the publish service in IBM Rational Requirements Composer (RRC), the error "CRRRS6528E" is seen in the application log.

Symptom

Step to reproduce:

Initialize the publish service by the following example URL:
https://server:port/rm/publish/initialize



The error message is seen in the rm.log file:

2014-06-10 12:21:05,571 [ http-bio-9444-exec-96] ERROR ibm.rdm.fronting.server.rrs.publish.PublishService - CRRRS6528E Incompatible template found at location template_name.doc

Cause

Custom Microsoft Word templates are not automatically updated in an upgrade.

In releases of version 3.0 and earlier of the Requirements Management (RM) application, custom Word templates use the .dot extension. In version 4.0 and later, those templates use the .doc extension.

When you upgrade to version 4.0 or later, the templates that are included in the RM application are automatically updated to the .doc extension; however, custom templates are not updated.

For further information please see the jazz.net library article 1259#0038: Custom Word templates are not updated in an upgrade.

Diagnosing The Problem

Check the rm.log file which is located in
[SERVER_INSTALL]/server/logs

Resolving The Problem

 
Leverage the Jazz Community

The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.

Review technote for details.

You can follow the WORKAROUND below, as specified in the jazz.net article 1259#0038 Custom Word templates are not updated in an upgrade.


An administrator must manually update the custom templates as follows:
  1. Open the Word template folder, which is in this location: [SERVER_INSTALL]/server/conf/rm/reporting/initialization/templates/word

  2. Sort the files by type. The custom templates use the .dot extension; other files use the .doc] extension.
    3. Open each [.dot template in Word and then save each template as a .doc file.

  3. Delete the .dot templates.

  4. Open the MANIFEST.MF, which is in this location:[SERVER_INSTALL]/server/conf/rm/reporting/initialization/META-INF.

  5. Verify that each custom template in the folder
    [SERVER_INSTALL]/server/conf/rm/reporting/initialization/templates/word
    has the .doc extension and the exact name as the related files with the .dta extension.

  6. Initialize the publish service by entering this URL for example in a web browser:
    https://server:port/rm/publish/initialize

[{"Product":{"code":"SSWMEQ","label":"Rational Requirements Composer"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Requirements and Lifecycle Management","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"4.0;4.0.0.1;4.0.0.2;4.0.1;4.0.2;4.0.3;4.0.4;4.0.5;4.0.6;4.0.7","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21679732

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