Troubleshooting
Problem
A snapdiff backup may report access denied failure ANS5250E / ANS1228E / ANS4007E when saving two files named .bplusvtoc_internal and .vtoc_internal.
Symptom
From dsmerror log =>
08:40:07 ANS5250E An unexpected error was encountered.
TSM function name : NTSecurityReadV2
TSM function : CreateFile() returned '5' for file '\\netapp1\vol1$\~snapshot\TSM_EHTS537C482F62638_VOL1\.bplusvtoc_internal'
TSM return code : 106
TSM file : ..\..\common\winnt\ntsecurity.cpp (1020)
08:40:07 ANS5250E An unexpected error was encountered.
TSM function name : NTSecurityReadV2
TSM function : CreateFile() returned '5' for file '\\netapp1\vol1$\~snapshot\TSM_EHTS537C482F62638_VOL1\.vtoc_internal'
TSM return code : 106
TSM file : ..\..\common\winnt\ntsecurity.cpp (1020)
08:40:07 ANS1228E Sending of object '\\netapp1\vol1$\.bplusvtoc_internal' failed.
08:40:07 ANS4007E Error processing '\\netapp1\vol1$\.bplusvtoc_internal': access to the object is denied
08:40:07 ANS1228E Sending of object '\\netapp1\vol1$\.vtoc_internal' failed.
08:40:07 ANS4007E Error processing '\\netapp1\vol1$\.vtoc_internal': access to the object is denied
08:40:09 ANS1802E Incremental backup of '\\netapp1\vol1$' finished with 2 failure(s)
Cause
The files are specific NetApp system files.
Environment
NetApp or Nseries using Ontap 8.x
Resolving The Problem
Those two files are special Ontap system files which are only kept in case Ontap needs to be downgraded to 7.x or in case old pre v8.x snapshots are kept on the NAS. The NetApp technote link below gives more details. Contact NAS vendor support and ask if those files may be removed.
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg21679609