IBM Support

Cannot install Cognos Express client software

Troubleshooting


Problem

When you try to install IBM Cognos Express client software, the installation program fails to launch.

Cause

Some antivirus software, in combination with local firewall settings, can prevent the client installation program from running.

Environment

This issue applies to the following releases of IBM Cognos Express:

  • 10.2.1-BA-CX-Win64-FP004
  • 10.2.1-BA-CX-Win64-FP003
  • 10.2.1-BA-CX-Win64-FP002
  • 10.2.1-BA-CX-Win64-FP001
  • 10.1-BA-CX-Win64-IFIX002
  • 9.5-BA-CX-Win32-IFIX002
  • 9.0-BA-CX-Win32-IFIX002

Resolving The Problem

You can avoid this issue using one of these methods:

  • You can add the software install programs as exceptions in your antivirus software.
  • You can disable your antivirus software temporarily and enable it after you install the client software.

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Document Information

Modified date:
10 November 2022

UID

swg21679521