Troubleshooting
Problem
Attempts to uninstall IBM Rational Team Concert (RTC) Shell Client 4.0.7 on Microsoft Windows fails with errors indicating that it "Failed to delete" some files from the installation directory.
Symptom
RTC 4.0.7 uninstall fails mentioning that some files could not be removed.
Deleting files from C:\IBM\Rational Team Concert Shell
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.filesystem.cli.core_3.2.101.v20140613_0649.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.filesystem.client_3.2.101.v20140505_2247.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.filesystem.rcp.core_3.3.101.v20140505_2247\com.ibm.team.filesystem.rcp.core.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.repository.client_1.3.0.v20140505_2030.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.repository.common_1.4.0.v20140623_2326.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.workitem.common_3.2.1.v20140604_0005.jar
During an upgrade from version 4.0.7 an error will indicate that the default directory is not empty.
Cause
This issue has been reported as a defect and is being tracked in the following work item on Jazz.net:
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=323660
Resolving The Problem
Manually remove the Rational Team Concert Shell installation directory (noted in the error message) before installing a new version or install the new version into a new directory.
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Product Synonym
Rational Team Concert
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Document Information
Modified date:
16 June 2018
UID
swg21678823