Uninstalling or upgrading RTC 4.0.7 on Windows fails to remove files from install directory

Technote (troubleshooting)


Problem(Abstract)

Attempts to uninstall IBM Rational Team Concert (RTC) Shell Client 4.0.7 on Microsoft Windows fails with errors indicating that it "Failed to delete" some files from the installation directory.

Symptom

RTC 4.0.7 uninstall fails mentioning that some files could not be removed.


Deleting files from C:\IBM\Rational Team Concert Shell
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.filesystem.cli.core_3.2.101.v20140613_0649.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.filesystem.client_3.2.101.v20140505_2247.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.filesystem.rcp.core_3.3.101.v20140505_2247\com.ibm.team.filesystem.rcp.core.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.repository.client_1.3.0.v20140505_2030.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.team.repository.common_1.4.0.v20140623_2326.jar
Failed to delete C:\IBM\Rational Team Concert Shell\3rd Party\scmtools\eclipse\plugins\com.ibm.workitem.common_3.2.1.v20140604_0005.jar




During an upgrade from version 4.0.7 an error will indicate that the default directory is not empty.


Cause

This issue has been reported as a defect and is being tracked in the following work item on Jazz.net:

https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=323660


Resolving the problem

Manually remove the Rational Team Concert Shell installation directory (noted in the error message) before installing a new version or install the new version into a new directory.

Leverage the Jazz Community

The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

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Document information


More support for:

Rational Team Concert
Installation

Software version:

4.0.7

Operating system(s):

Windows

Reference #:

1678823

Modified date:

2014-07-15

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