Troubleshooting
Problem
User launches Controller client. User then receives choice of databases. After choosing the database, the user receives an error.
Symptom
The identity of this web site or the integrity of this connection cannot be verified
<...>
The name on the security certificate is invalid or does not match the name of the site
Do you want to proceed?
Cause
Controller application server is configured to connect to the report server using a name that is different from the one specified in the SSL certificate.
- For example the Report Server is configured to use the NetBIOS naming convention (not FQDN):
Environment
Controller application server's webserver configured to use SSL (HTTPS) for communication.
Resolving The Problem
On the Controller application server, launch Controller Configuration and modify the Report Server section's values appropriately.
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Document Information
Modified date:
15 June 2018
UID
swg21677646