IBM Support

"The name on the security certificate is invalid or does not match the name of the site" when launching Controller client

Troubleshooting


Problem

User launches Controller client. User then receives choice of databases. After choosing the database, the user receives an error.

Symptom


The identity of this web site or the integrity of this connection cannot be verified
<...>
The name on the security certificate is invalid or does not match the name of the site
Do you want to proceed?

Cause

Controller application server is configured to connect to the report server using a name that is different from the one specified in the SSL certificate.

  • For example the Report Server is configured to use the NetBIOS naming convention (not FQDN):

Environment

Controller application server's webserver configured to use SSL (HTTPS) for communication.

Resolving The Problem

On the Controller application server, launch Controller Configuration and modify the Report Server section's values appropriately.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21677646