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Playback for Web UI actions in Rational Test Workbench is unable to launch a URL or open the browser when Mozilla Firefox is used

Technote (troubleshooting)


Problem(Abstract)

During the playback of Web UI tests in IBM Rational Test Workbench (RTW), the test fails to navigate to a URL when Mozilla Firefox is used.

Symptom

Sometimes, the Mozilla Firefox browser itself does not open.

This problem is mostly seen in the ESR version of the browser.


Cause

This failure might be caused by extensions installed in the Mozilla Firefox browser.


Resolving the problem

Delete the distribution directory located in the Mozilla Firefox installation directory.

You can also uninstall the extensions.

Document information

More support for: Rational Test Workbench
Web UI

Software version: 8.6

Operating system(s): Linux, Windows

Reference #: 1677071

Modified date: 07 August 2014