Troubleshooting
Problem
Attempt to login for the first time after install and deployment of Filenet Workplace XT results in an error.
Symptom
Following error is received during Workplace XT login
<Error> <HTTP> <BEA-101017> <[ServletContext@510420892[app:WorkplaceXT
module:WorkplaceXT path:null spec-version:null]] Root cause of
ServletException.
com.filenet.wcm.api.RemoteServerException: com.filenet.api.exception.
EngineRuntimeException;The JNDI cannot be accessed. Message was: null
[Code=null]; OMFC/TheNetwork/NoOp//API_UNEXPECTED_JNDI_ERROR
at com.filenet.wcm.apps.server.controller.
WcmWorkplaceController.handleEvent(WcmWorkplaceController.java:612)
at com.filenet.wcm.toolkit.server.base.WcmController.handleEvent
(WcmController.java:3150)
at jsp_servlet.__wcmdefault._jspService(__wcmdefault.java:90)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.
StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:
242)
Cause
WorkplaceXT is unable to communicate with the Content Engine
Resolving The Problem
When the host file on the WorkplaceXT server was originally modified the Content Engine Servername was mistyped. After correcting the servername to the proper format the login worked.
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Document Information
Modified date:
21 January 2022
UID
swg21675524