IBM Support

Collecting Data: IBM Connections Installation/Migration

Technote (troubleshooting)


Problem

Gathering this information before calling IBM support will reduce the time that it takes to understand and resolve your problem.

Diagnosing the problem

Manual data collection:

For install:

\logs\application_name\Install.log
\logs\application_name\Uninstall.log

Installation Manager logs

For linux and unix
root user: /var/ibm/installationManager/logs/.xml
Non-root user: /home//var/ibm/InstallationManager/logs/.xml

For windows 2008
C:\Program Data\IBM\Installation Manager\logs\.xml

For migration:

Export log is “migrate.latest.log” in the IC_HOME/migration/work directory after running the export command;
Import log is in the same directory

Database Upgrade:

There are two categories of logs.

1. Database wizard runtime log ---
Windows 2008: C:\Users\db2inst1\lcWizard\log
Linux/AIX: /home/db2inst1/lcwizard/log (db2inst1 stands for the database user name)

2. Sql scripts execution log generated by database wizard
Windows 2008: C:\Users\db2inst1\lcWizard\log\dbwizard
Linux/AIX: /home/db2inst1/lcwizard/log/dbwizard (db2inst1 stands for the database user name)

Document information

More support for: IBM Connections
Install

Software version: 5.0, 5.5, 6.0

Operating system(s): AIX, Linux, Windows

Reference #: 1675350

Modified date: 24 July 2014


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