MustGather: FileNet Content Engine Administrative Console for Content Engine (ACCE)

It is recommended to collect MustGather data before opening a Case. This helps IBM® Support quickly determine the root cause of the problem. With this information, Support can determine if:

1. This is a known problem (rediscovery).
2. There is a non-defect problem that can be identified and resolved.
3. This is a known defect for which a workaround has been developed.
4. A new problem has been discovered and a fix is required.

• a. Access ACCE adding '?debug=true&useConsole=false&logLevel=4 ' at the end of the URL
  • i.e. http://server:port/acce/?debug=true&useConsole=false&logLevel=4
  
  b. If a pop-up blocker message appears, please allow pop-up and re-access ACCE.
  • A separate pop-up window will appear with client-side tracing.
  c. Reproduce the issue, copy the tracing to a text file and provide the file.












 

• a. Stop the Application Server
  b. Find the deployed version of ACCEConfiguration.properties
  • i.e.
    C:\Program Files\IBM\WebSphere\AppServer\profiles\AppSrv01\installedApps\P8Node01Cell\FileNetEngine.ear\acce_navigator.war\WEB-INF\classes for WebSphere
  For Weblogic and JBoss the deployed .ear file is not extracted. Make a backup of the .ear file, modify ACCEConfiguration.properties and add it back to the .ear file. It will be located in Engine-xx.ear\acce_navigator.war\WEB-INF
  • <drive>\bea\user_projects\domains for Weblogic
    <JBoss_install_dir>\server\<server_instance>\deploy for JBoss
  c. Open the ACCEConfiguration.properties file in a text editor and find the logging.level and set the value to 4 (in the line for settings.navigator.default, set logging.level=4) and Save changes.
  d. Delete the FileNetEngine directory, which is where the application server cache data is stored.
  • i.e.
    (WebLogic only) Remove the application server cache directories, as follows:
    • Remove the Engine-wl and EJBCompilerCache directories, whose typical Windows paths are:
      C:\bea\user_projects\domains\mydomain\servers\AdminServer\tmp\_WL_user\Engine-wl
      C:\bea\user_projects\domains\mydomain \servers\AdminServer\cache\EJBCompilerCache
    (WebSphere only) Remove the application server cache directories, as follows:
    • Remove the FileNetEngine directory. The typical Windows path is:
      C:\Program Files\IBM\WebSphere\AppServer\profiles\<profilename>\temp\<profilename>server1\FileNetEngine
  e. Start the Application Server
  f. Reproduce the issue and provide the system out log.  For Liberty containers, provide the messages.log file