Troubleshooting
Problem
You will not be able to undeploy images in IBM SmartCloud Orchestrator, IBM Workload Deployer or IBM PureApplication System by deleting the Environment in IBM UrbanCode Deploy, as the "Delete Cloud Instances" check box is absent.
Symptom
You created a Virtual System Pattern with multiple images in IBM SmartCloud Orchestrator, IBM Workload Deployer or IBM PureApplication System.
You can successfully deploy this pattern from IBM UrbanCode Deploy by saving an environment based on a blue print created from a Cloud Resource Template.
If you then try to delete the environment in IBM UrbanCode Deploy, you will not see the Delete Cloud Instances check box. Only the Delete Attached Resources is visible.
As a result, the images are not undeployed from the cloud after the environment is deleted.
Cause
This issue occurs when the Virtual System Pattern takes a long time to complete its deployment. It has been observed with certain complex patterns that contain 5 images.
Diagnosing The Problem
You can search for messages of the following form to indicate the current time-out:
"Using Cloud Request Timeout="xxx". Set this property using cloud.requestTimeout=\"<integer>\" in installed.properties, specified in seconds."
However, note that no error is reported in the traces, even if you enabled cloud traces with the option:
cloud.logLevel=DEBUG
Resolving The Problem
SOLUTION
- Increase the timeout by updating the
<Installation_dir>\conf\server\installed.propertiesfile and changing the value of thecloud.requestTimeout = [timeout in seconds]property
- Restart the UrbanCode Deploy server
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg21674440