IBM Support

Known Issues with Tivoli Storage Manager Operations Center V7.1.1

Question & Answer


Question

What are the known issues with Tivoli® Storage Manager Operations Center Version 7.1.1?

Answer

Log-in and general issues


Overview


Clients


Servers



Issues when using Apple iPad devices

ANR8583E error messages are issued following an upgrade


Symptom

You have the Tivoli Storage Manager server and the Operations Center installed, and the Operations Center is configured to use the Secure Sockets Layer (SSL) protocol to secure communications. After you upgrade the server to V7.1.1, you see the following error message:



ANR8583E An SSL socket-initialization error occurred on session <session>. The GSKit return code is <gsk return code>.

Cause

The issue occurs when the Operations Center attempts to establish an SSL connection to the Tivoli Storage Manager hub server. The error is issued because the Operations Center and the hub server are using different levels of the Transport Layer Security (TLS) protocol.

You can specify that the Operations Center uses only TLS 1.2. If you did not specify this, the Operations Center by default tries TLS 1.2, then TLS 1.0, and then SSL.

By default, the server uses TLS 1.1.

Solution

No action is required. You can choose to ignore the error messages, and system operations will continue.


Alternatively, if you would like to avoid the error messages, complete the following steps:

  1. Reconfigure the hub server to use TLS 1.2. Follow the instructions in Setting up Secure Sockets Layer and Transport Layer Security.
  2. Configure the Operations Center to use the cert256.arm SSL certificate. Follow the instructions in Configuring for SSL communication between the Operations Center and the hub server, starting with Step 4.

Tip: When you install the Operations Center, you can choose a setting that prevents the use of a protocol earlier than TLS 1.2. If you would like to use this setting and it was not specified during installation, you must uninstall and reinstall the Operations Center and then complete the procedure that is described in Step 2. For instructions about installing and uninstalling the Operations Center, see Installing and upgrading the Operations Center.

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User cannot access the Operations Center following an upgrade

Symptom

After you upgrade the Operations Center and try to access it for the first time, the following error message is displayed:
The administrator name or password is not valid.



Cause

One or more browser windows that were used to access the Operations Center remained open during the upgrade process.



Solution

To resolve the issue, log in again. Use the same browser window that you used for your first login attempt.


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Issues when using different locales on hub and spoke servers

Symptom

If you use different locales, or different code pages, on Tivoli Storage Manager hub servers and spoke servers, text might become unintelligible, and search functionality might be impaired.

Cause

If different language locales, or different code pages, are used on hub and spoke servers, characters might not be converted correctly. This is a known limitation within Tivoli Storage Manager systems. For example, if a file is backed up from a client that has a French language locale, and the copy is saved on a server that has a Japanese language locale, the French characters are not correctly converted to Japanese.

Solution


The preferred method is to use the same language option value on the hub and spoke servers.

For example, if you are using a Japanese language locale and the UTF-8 universal character set on the hub server (language option value of JA_JP), use the same language option value on the spoke server.

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Client management service cannot be used in conjunction with VMware vCenter Server

Symptom

You have the VMware vCenter Server installed on a client. Then, you install the Tivoli Storage Manager client management service on the same client. After the client management service is installed, you are not able to access the VMware vCenter user interface because the VMware vCenter Server service failed to start.


Cause

The client management service must be installed on a Tivoli Storage Manager backup-archive client. Do not install the client management service on other types of clients. For more information about the system requirements, see Requirements and limitations for Tivoli Storage Manager client management services.



Solution

To resolve the issue, take the following steps:
1. Follow the instructions in Uninstalling the client management service.
2. Restart the client.

The VMware vCenter Server service starts without issues.

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When the Create Client Schedule wizard is used to schedule backups of virtual machines, the list of data center nodes might be invalid


Symptom

When you use the Create Client Schedule wizard to define a schedule for backing up virtual machines in a VMware environment, the Service window might present an invalid list of data center nodes.

Cause

The data center nodes must be defined by using Tivoli Storage Manager for Virtual Environments or the Tivoli Storage Manager server. The Operations Center should not be used to define data center nodes for virtual machines.

Solution

To resolve the issue, complete the following steps:

1. Take one of the following actions:
  • Use the REGISTER NODE command of Tivoli Storage Manager to define the data center nodes. For best results, assign the data center nodes to a unique domain. For instructions about using the REGISTER NODE command, see REGISTER NODE.

2. In the Operations Center, reopen the Create Client Schedule wizard and use it to schedule backups of virtual machines.
In the Service window, you should see a valid list of data center nodes for the specified domain.

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Issues occur when you specify a maximum run time as part of a client schedule


Symptom

If you are defining or updating a client schedule, you can specify the number of minutes during which all client sessions that are started by the scheduled operation should be completed. If sessions are still running after the maximum run time, the server issues a warning message, but the sessions continue to run.

To specify the maximum run time, use the MAXRUNTIME parameter in the DEFINE SCHEDULE or UPDATE SCHEDULE command. Alternatively, if you are defining or updating a schedule from the Operations Center, the MAXRUNTIME value is the same as the Run Time Alert setting for a schedule.

When you specify the maximum run time, you might be affected by the following restrictions:
  • The value is not distributed to servers that are managed by an enterprise configuration manager.
  • The value is not exported by EXPORT commands.

Cause

These are restrictions in Tivoli Storage Manager V7.1.1.

Solution

To resolve the issue, take the following actions:
  • For a server that is at V7.1.1 and is managed by an enterprise configuration manager, update the schedule with the MAXRUNTIME value.
  • For a target server that is at V7.1.1 and to which you imported data, update the schedule with the MAXRUNTIME value.

Tip: For more information about the MAXRUNTIME value and the processes that are affected by it, see Specifying a timeout value for server processes that are started by scheduled administrative commands.

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Attempts to scroll through a client list might cause Internet Explorer V11 to fail


Symptom

If you are accessing the Operations Center by using a Microsoft Internet Explorer Version 11 browser, and you attempt to scroll through a client list, you might experience issues. When you open the Schedule Details window for a client schedule and scroll through the client list, the browser might fail or stop responding. The same issue affects the client list in the Schedule Membership dialog.

Cause


This appears to be an issue with Internet Explorer V11.

Solution


To scroll through a client list, take one of the following actions:
  • Press the up and down arrows on your keyboard.
  • Use the scroll wheel on your mouse.
  • Use a different browser to access the Operations Center.

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Incorrect versions might be displayed for servers


Symptom

When you configure a hub, connect a spoke, or monitor a spoke, an incorrect version might be displayed for the most recently added servers. The Operations Center interface shows the servers to be at an earlier version than they are. For this reason, functionality that is associated with the latest server level might be temporarily unavailable.

Solution

Refresh the information that is displayed in the Operations Center by pressing Ctrl+R.

Alternatively, wait 15 minutes until the status information in the Operations Center is refreshed automatically.

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In a list of messages about server tasks, the earliest messages might be displayed first


Symptom

On the Completed Tasks page for the server, the Activity Log section might not show the most recent messages for a completed task.

Cause

If the number of messages related to a completed task exceeds 1000, the earliest 1000 messages are displayed instead of the most recent 1000 messages.

Solution

To view all messages that are related to a specific task, run a query command on the Operations Center command line. For example, if the process ID is 55, issue the following command:
q act s="PROCESS: 55" begind=-1

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When hidden table columns are selected for display on an Apple iPad device, they quickly become deselected


Symptom

If you are accessing the Operations Center by using an Apple iPad device, you can select hidden columns for the purpose of displaying them in a table. However, the columns become deselected after 1 or 2 seconds, and they are not displayed.

Cause

This appears to be an Apple iPad issue.

Solution

To view a hidden column on an Apple iPad device, select the column immediately before you want to view it.

Alternatively, use a different device to access the Operations Center and view the hidden column.

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To use advanced filtering on an Apple iPad device, you must close and reopen the Advanced Filtering window


Symptom

If you access the Operations Center by using an Apple iPad device, the advanced filtering function for tables does not work as expected. After you open the Advanced Filtering window, you cannot open a list and select an item from the list unless you first close and reopen the Advanced Filtering window.

Cause

This appears to be an Apple iPad issue.

Solution

To select an item from a list, close the Advanced Filtering window and reopen it. Then, select the item. Repeat this procedure for each list in which you plan to make a selection.

Alternatively, use a different device to access the Operations Center.

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Document Information

Modified date:
17 June 2018

UID

swg21673690