Using Rational ClearQuest SMTP Relay mode in EmailPlus package with EmailRelay results in the SMTP Reply to Address in the EmailPlusSiteConfig being ignored

Resolving The Problem

Attention: Test the fix outlined below in a test environment first. Back up your production databases before applying the fix.

Procedure:

1. Use the packageutil command to enable package editing in your schema repository:
   
   Usage:
   packageutil enablepackageediting
   [-help] [-dbset dbset_name]
   clearquest_login
   clearquest_password
   [-enable | -disable] user
   
   Where:
• dbset_name is the schema repository where the ClearQuest EmailPlus package is applied
• clearquest_login is the login name for an administrator account
• clearquest_password is the password for the administrator account
• -enable enables package editing
• user is the user who is granted the ability to edit the package
  
  Command example:
  
  packageutil enablepackageediting -dbset 8.0.0 admin "" -enable admin
  
  
  
2. Check out the schema using IBM Rational ClearQuest designer.
   
   
3. In the Perl function EMP_XMLEncode of the global scripts code EMP_Templates, locate the line:
   
   
    if(scalar(@{$headers_ref}) > 0)
    {
        foreach my $header (@{$headers_ref})
        {
            # Split the header into its name and value components
            if ($header ne "")
            {
                my @hdrParts = split/::/ , $header; # <-- this line

   
   
   And change it to the following:
   
   
                my @hdrParts = split/:/ , $header; # <-- this line

   
   Note: The extra ":" was removed
   
   
4. Save the changes and test that emails is being replied to the correct recipient.
   
   
5. Check in the schema and upgrade the database.
   
   
6. Disable package editing:
   
   Command example:
   
   packageutil enablepackageediting -dbset 8.0.0 admin "" -disable admin