Collecting Data: Read First for WebSphere Portal 8.5 and 9.0
Documents for collecting troubleshooting data for IBM WebSphere Portal 8.5 and 9.0 aid in problem determination and save time resolving Problem Management Records (PMRs).
Collecting troubleshooting data early, even before opening a PMR, helps IBM Support quickly determine if:
- symptoms match known problems (rediscovery).
- there is a non-defect problem that can be identified and resolved.
- there is a defect that identifies a workaround to reduce severity.
- locating root cause can speed development of a code fix.
Depending on the nature of the issue, IBM Support may need to request logs and tracing more than once. For example, initial log analysis may indicate that more specific traces are required to troubleshoot, and thus a problem recreation with new traces may be required.
Automated log collection via the wpcollector tool is the recommended method for improving accuracy of the data collection.
Use the wpcollector tool to gather the documentation and information necessary to troubleshoot the problem on the system(s) in your environment. Then FTP the files to IBM Support via the wpcollector tool itself or by referencing Exchanging information with IBM Technical Support for problem determination.
The following data collection documents contain instructions for specific components or scenarios. The wpcollector tool can be leveraged with such instructions to gather and optionally send the data. If one of the product components or scenarios below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated data collection document.
Documents for collecting troubleshooting data which are applicable to WebSphere Portal and IBM Web Content Manager version 8.5 and 9.0
|XML Configuration Interface (XMLAccess)||1451423|
|Performance, hang, or high CPU issues||1316528|
|Login (including Impersonation)||1592791|
|Portal User Management Architecture (PUMA)||1592792|
|Tivoli Access Manager Integration||1579530|
|Computer Associates eTrust Siteminder Integration||1243923|
|Step-up and Remember Me||1377161|
|Portal Access Control (PAC)||1450830|
|Directory Search / People Picker||1966956|
|Outbound HTTP Connection||1998965|
|Web Application Bridge (WAB)||1647465|
|JavaServer Faces (JSF)||1198110|
|Mobile Portal Accelerator||1673323|
|Struts Portlet Framework||1468819|
|Web Services for Remote Portlets (WSRP)||1468821|
|Common PIM Portlets (CPP)||1468956|
Note: If using the SR tool or FTP for data submission, update the PMR to include relevant use case information that can expedite problem analysis (screenshots, timestamps, user IDs, etc). As an alternative to manual screenshot collection, you can use a screen recording tool to record such information and include the output of such tool with your data submission.
More support for:
Software version: 8.5, 9.0
Operating system(s): AIX, HP-UX, IBM i, Linux, Solaris, Windows
Software edition: Enable, Express, Extend, Server
Reference #: 1672901
Modified date: 17 February 2017
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