Troubleshooting
Problem
Process service applets cannot be launched in Workplace due to java.lang.NoClassDefFoundError exceptions after applying patch 3 for the Content Foundation Content Platform Engine (CPE)
Symptom
The Java Console trace enabled for Workplace has the following exception:
Exception in thread "VWSplashWindow" java.lang.NoClassDefFoundError: com/filenet/api/core/EngineObject
at filenet.vw.idm.trident.VWTridentFactory.getSavedVWSession(VWTridentFactory.java:665)
at filenet.vw.toolkit.utils.dialog.VWLogonDialog.isLogonOK(VWLogonDialog.java:226)
at filenet.vw.toolkit.utils.VWSessionInfo.logon(VWSessionInfo.java:1972)
at filenet.vw.toolkit.utils.VWSessionInfo.verifyLogon(VWSessionInfo.java:1350)
at filenet.vw.toolkit.utils.VWSessionInfo.verifyLogon(VWSessionInfo.java:1324)
at filenet.vw.apps.config.VWConfigApplet.startProcessing(VWConfigApplet.java:113)
at filenet.vw.toolkit.utils.VWSplashWindow.run(VWSplashWindow.java:175)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.filenet.api.core.EngineObject
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
... 8 more
Cause
The Jace.jar is not loaded into the Java Cache, so the com/filenet/api/core/EngineObject class can't be found.
Resolving The Problem
Replace the appletParameters.properties file in the deployed directory of Workplace/WEB-INF with this file:
Note: You might need to rebuild your Workplace Application with this appletParameters.properties file and then redeploy it.
[{"Product":{"code":"SSGLW6","label":"IBM Content Foundation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Platform Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"5.2","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21669539