Troubleshooting
Problem
Adding new users for access in TSAM, when they login they get an HTTP 403 error.
Symptom
Logging on to Maximo/TSRM, HTTP error 403 is received.
Diagnosing The Problem
You see the following error in the SystemOut.log:
[3/28/14 10:27:51:275 EDT] 00000821 WebCollaborat A SECJ0129E: Authorization failed for 14-1X14 while invoking GET on maximo_host: SimpleSRM/, Authorization failed, Not granted any of the required
roles: PMSCADMUSR
"14-1X14" us the username.
Resolving The Problem
Login to the WAS admin console, and check the Applications > Enterprise Applications > MAXIMO application.
Click the "Security role to user/group mapping" and ensure the check box 'All Authenticated' is set for the PMSCADMUSR assignment.
Comparing the settings against a known working environment if you have one.
After making changes, click OK, click Save, and then a TSAM restart will be required for changes to take effect.
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg21669181