IBM OpenPages GRC Platform 7.0 Fix Pack 1

Fix readme


Abstract

IBM OpenPages GRC Platform 7.0 Fix Pack 1 Readme

Content

About this Patch Installer
This patch installer updates the IBM® OpenPages® GRC Platform environment from version 7.0.0.0 to version 7.0.0.1 for Windows/IBM WebSphere Application Server, Windows/Oracle WebLogic Server, AIX/IBM WebSphere Application Server, RHEL/IBM WebSphere Application Server installation. It is a cumulative update.

Depending on your environment and preferences, you can update the database server by manually running SQL scripts. Database scripts can be executed directly on the database server or from the application server.

Important! You must use the patch installer program to update the IBM OpenPages application, workflow, and reporting servers. The patch installer must be run on all application and reporting servers.


Bug Fixes and Known Issues

    Bug Fixes

    Known Issues
      Oracle WebLogic
        1. Before applying the patch, navigate to OpenPages\applications\op-apps\META-INF\application.xml
        2. Copy the file to a temporary location.
        3. Apply the patch.
        4. Stop all services (if running).
        5. Return to OpenPages\applications\op-apps\META-INF\application.xml
        6. Restore your old settings back from the file you backed up before.
        7. Restart the services.

      IBM WebSphere
        1. Before applying the patch, navigate to /opt/OpenPages/profiles/OpenPagesDmgr/config/cells/OpenPagesCell/applications/op-apps.ear/deployments/op-apps/META-INF/application.xml
        2. Copy the file to a temporary location.
        3. Apply the patch.
        4. Stop all services (if running)
        5. Return to /opt/OpenPages/profiles/OpenPagesDmgr/config/
          cells/OpenPagesCell/applications/op-apps.ear/deployments/
          op-apps/META-INF/application.xml
        6. Open the file in a text editor and compare it to the previously backed up file.
        7. Restore previously customized settings.
        8. This above steps 5, 6 & 7 needs to be done for all nodes in the cluster. Each node will have a version of application.xml in a path similar to:
          opt/OpenPages/profiles/<Node Name>1/installedApps/OpenPagesCell/op-apps.ear/META-INF/application.xml

          If you have performed any changes to web.xml (for example, changed session time-outs), then you will need to follow the steps below to preserve the settings
        9. Session Timeout Settings

      Oracle WebLogic
        1. Please refer to page 430 of the Administrator’s Guide, "Setting a Session Inactive Timeout Values in Oracle Weblogic Environment”.
        2. Please note down the current "Session Timeout"

          For Example:
          <!-- Set the default session timeout (in minutes) -->
          <session-config>
          <session-timeout>90</session-timeout>
          </session-config>

        3. Apply the fix pack and then stop services.
        4. Again refer to page 430 of the Administrator’s Guide to restore the original value.
      IBM WebSphere
        1. Please refer page 431 of the Administrator’s Guide, "Setting a Session Inactivity Timeout Values in IBM WebSphere Environment"
        2. Please note down the current Timeout Value.
        3. Apply the fix pack
        4. Again refer page 431 of the Administrator’s Guide to restore the original value.
Before You Begin

Prerequisite Software
    Prior to installing the IBM® OpenPages® GRC Platform 7.0.0.1, you should have OpenPages 7.0.0.0 installed

Information You Need

    The 7.0.0.1 patch requires the following information.
    • For the OpenPages application update:
      • The existing installation path of the OpenPages application server and the administrative server port number
      • The existing installation path of the Interstage BPM workflow server, application server port number and the administrative server port number
      • The existing installation path of the Oracle WebLogic or IBM WebSphere server with the corresponding admin server user name and password
      • The number of cluster members configured on the machine
      • The user name and password of the OpenPages application super administrator.
      • The status of WebSphere Global Security for the IBM WebSphere Application Server
    • For the Oracle database update:
      • The existing location of the Oracle Client folder
      • The Oracle database alias name
      • The OpenPages database user name and password
      • The Interstage BPM workflow database user name and password
    • For the DB2 database update:
      • The existing location of the DB2 Client folder
      • The OpenPages database user name and password
      • The Interstage BPM workflow database user name and password
    • For the CommandCenter update:
      • The existing installation path of the Cognos server
      • The existing installation path of the CommandCenter folder
      • The dispatcher URL for the CommandCenter
Backing Up the Existing IBM OpenPages GRC Platform Environment

Before you start the patch update process, perform the following tasks.

Task 1: Backing Up the Entire OpenPages Environment
    These tasks are required.

    Use the OPBackup utility to back up the necessary OpenPages files and database content on the server where it is run.

    Run the OpenPages and CommandCenter Backup Utilities

    Run the OpenPages backup (OPBackup) and CommandCenter backup (OPCCBackup) utilities to completely back up your OpenPages database and application, and CommandCenter Content Store and files.

    Note: If this is the first time you are using the CommandCenter backup utility (OPCCBackup), make sure you configure the Oracle ‘datapump’ storage directory before running this utility.

    For details on using the OpenPages and CommandCenter backup utilities and configuring the Oracle Data Pump directory for first-time use, see the “Using Utilities” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.


Task 2: Backing up Directories and Files needed for Manual Rollback
    This task is recommended and applies to Windows and Unix environments.

    In the event it is necessary to uninstall the IBM OpenPages GRC Platform 7.0.0.1 patch and revert to the previous version/patch, this section identifies the directories and files that will be required for the uninstall and rollback process.

    For specific details of which files to back up, see Creating Back Up Directories in the Event of a Rollback.

    Steps:
    1. Log on to the admin server as a user with administrative privileges and full access to the local server drives. For AIX or Linux, use non-root user, such as the user you created for the IBM OpenPages GRC Platform installation, for example opuser.
    2. Stop all OpenPages services, including the following, on each server in your environment:
      • OpenPages application and workflow services
      • IBM Cognos service
      • OpenPages Framework Model Generator service

        Note: For details on stopping services, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.
    3. Create the following backup directories in a location that is different from the installation location. For example:
      Operating System Example backup directory path
      Windows C:\OpenPages7000Backup\OpenPages
      C:\OpenPages7000Backup\Fujitsu\InterstageBPM
      C:\OpenPages7000Backup\Cognos\cognos\c10_64
      C:\OpenPages7000Backup\CommandCenter
      AIX or Linux /opt/OpenPages7000Backup/OpenPages
      /opt/OpenPages7000Backup/Fujitsu/InterstageBPM
      /opt/OpenPages7000Backup/Cognos/cognos/c10_64
      /opt/OpenPages7000Backup/CommandCenter
    4. Copy the following directories and file from the <OP_Home> installation directory to the backup directory location OpenPages7000Backup\OpenPages\:

      <OP_Home>\applications
      <OP_Home>\aurora
      <OP_Home>\bin
      <OP_Home>\OpenPagesDomain (for Oracle WebLogic Application Server)
      <OP_Home>\profiles (for IBM WebSphere Application Server)
      <OP_Home>\openpagesregistry.xml
    5. Copy the entire <Workflow_Home> installation directory to the backup directory location OpenPages7000Backup\Fujitsu\InterstageBPM.
    6. Copy the following directories from the <Cognos_Home> installation directory to the backup directory location OpenPages7000Backup\Cognos\cognos\c10_64.

      <Cognos_Home>\webapps\p2pd\WEB-INF\lib
      <Cognos_Home>\ configuration
    7. Copy the following directories and file from the <CC_Home> installation directory to the backup directory location OpenPages7000Backup\CommandCenter.

      <CC_Home>\apache-tomcat
      <CC_Home>\tools\bin
      <CC_Home>\openpagesregistry.xml
    8. Start all services including the following:
      • OpenPages application and workflow services
      • IBM Cognos service
      • OpenPages Framework Model Generator service

    Note: For details on starting services, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.

Selecting the Type of Installation

Before you update your system, use the following scenarios to help you decide where to run the patch installer in your particular environment:
    • Scenario 1: The application and reporting servers are on separate machines
    • Scenario 2: The application and reporting servers are on the same machine

Note: In any of these scenarios, you need to manually upgrade the database server first, using SQL scripts.

Scenario 1: The Application, Database, and Reporting Servers Are on Separate Machines
If the application and reporting servers are each running on different machines (for example, the application server is on Machine-1 and the reporting server is on Machine-2), run the patch installer program as follows:

To update… Run the patch installer on this machine… And select this…
An application server Application server Application
A reporting server Reporting server Reporting

Scenario 2: The Application, Database, and Reporting Servers Are on the Same Machine
If the application and reporting servers are all running on the same machine (for example, Machine-1), use the following method.

Run the patch installer program to automatically update the application, database, and reporting servers as follows.

To update… Run the patch installer on this machine… And select this…
The application and reporting on one system The application/reporting server Application
and Reporting
Patch Installation Tasks

To install the IBM OpenPages GRC Platform 7.0.0.1 patch, perform the following tasks.

Important! Before installing the 7.0.0.1 patch, make sure you have all the required backup folders and files including those described Backing Up the Existing IBM OpenPages GRC Platform Environment.

Task 1: Verify That Servers Are Running

All servers need to be running during installation of the IBM OpenPages GRC Platform 7.0.0.1 patch. If any administrative or managed servers are stopped, start these servers. This is required so the patch installer program can validate user input.
    • Verify that all administrative and managed servers are running, including database and reporting servers (both CommandCenter and Framework Manager).
    • If this is a horizontal clustered environment then verify all managed servers are running on all non-administrative servers.
    • Once the 7.0.0.1 patch installer has finished updating the application and reporting, restart the OpenPages application and reporting servers, including the administrative server.

Note: For details on starting and stopping servers, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.

Task 2: Use SQL Scripts to Update the Database Server

Manually update the database server by running SQL scripts included in the media kit.

Important! Manually run SQL scripts to update the database server, you must run the SQL scripts BEFORE using the 7.0.0.1 patch installer.

To update the database server using SQL scripts, follow the instructions in this section.

For Oracle database,
    Steps:
    1. Log on as an administrative user to a machine with SQL*Plus and access to the database server.
    2. From the IBM OpenPages GRC Platform Patch Installer 7.0.0.1 media kit, copy the entire OP_7.0.0.1_Database directory to a local directory.
    3. Open a Command Prompt window (using the Run as Administrator option) or Unix shell and navigate to OP_7.0.0.1_Database directory you just copied.
    4. Run each SQL script listed in the following table in the order specified.
      Script Sequence Script Name
      1.
      OP-7-0-0-1-wfx-schema-upgrade.sql
      2.
      OP-7-0-0-1-wfx-core-data-upgrade.sql
      3.
      OP-7-0-0-1-wfx-app-data-upgrade.sql
      4.
      OP-7-0-0-1-opx-schema-upgrade.sql
      5.
      OP-7-0-0-1-opx-procedure-upgrade.sql
      6.
      OP-7-0-0-1-opx-core-data-upgrade.sql
      7.
      OP-7-0-0-1-opx-app-data-upgrade.sql
    Example:

    <openpages username> is the user name for accessing the OpenPages database. By default, this is: openpages
    <openpages password> is the password for the OpenPages database account
    <alias name> is the Oracle Alias name (for example, OP or OP11G)

    sqlplus <openpages username>/<openpages password>@<alias name> @sql-wrapper OP-7-0-0-1-wfx-schema-upgrade.sql OP-7-0-0-1-wfx-schema-upgrade.log

    sqlplus <openpages username>/<openpages password>@<alias name> @sql-wrapper OP-7-0-0-1-wfx-core-data-upgrade.sql OP-7-0-0-1-wfx-core-data-upgrade.log

    sqlplus <openpages username>/<openpages password>@<alias name> @sql-wrapper OP-7-0-0-1-wfx-app-data-upgrade.sql OP-7-0-0-1-wfx-app-data-upgrade.log

    sqlplus <openpages username>/<openpages password>@<alias name> @sql-wrapper OP-7-0-0-1-opx-schema-upgrade.sql OP-7-0-0-1-opx-schema-upgrade.log

    sqlplus <openpages username>/<openpages password>@<alias name> @sql-wrapper OP-7-0-0-1-opx-procedure-upgrade.sql OP-7-0-0-1-opx-procedure-upgrade.log

    sqlplus <openpages username>/<openpages password>@<alias name> @sql-wrapper OP-7-0-0-1-opx-core-data-upgrade.sql OP-7-0-0-1-opx-core-data-upgrade.log

    sqlplus <openpages username>/<openpages password>@<alias name> @sql-wrapper OP-7-0-0-1-opx-app-data-upgrade.sql OP-7-0-0-1-opx-app-data-upgrade.log
    5. When finished, close the Command Prompt window.


For DB2 database,
    Steps:
    1. Log on as an administrative user to a machine with CLPPlus and access to the database server.
    2. From the IBM OpenPages GRC Platform Patch Installer 7.0.0.1 media kit, copy the entire OP_7.0.0.1_Database directory to a local directory.
    3. Open a Command Prompt window (using the Run as Administrator option) or Unix shell and navigate to OP_7.0.0.1_Database directory you just copied.
    4. Run db2cmd command to launch CLP Window
    5. Run each SQL script listed in the following table in the order specified.
      Script Sequence Script Name
      1.
      OP-7-0-0-1-wfx-schema-upgrade.sql
      2.
      OP-7-0-0-1-wfx-core-data-upgrade.sql
      3.
      OP-7-0-0-1-wfx-app-data-upgrade.sql
      4.
      OP-7-0-0-1-opx-schema-upgrade.sql
      5.
      OP-7-0-0-1-opx-procedure-upgrade.bat|.sh
      6.
      revalidate.sql
      7.
      OP-7-0-0-1-opx-core-data-upgrade.sql
      8.
      OP-7-0-0-1-opx-app-data-upgrade.sql
    Example:

    <openpages username> is the user name for accessing the OpenPages database. By default, this is: openpages
    <openpages password> is the password for the OpenPages database account
    <host name> is the database machine name
    <instance port> is the instance port (for example, 50000)
    <database name> is the instance name (for example, OPX)

    clpplus -nw <openpages username>/<openpages password>@<HOST NAME>:<instance port>/<database name> @sql-wrapper  OP-7-0-0-1-wfx-schema-upgrade.sql OP-7-0-0-1-wfx-schema-upgrade.log

    clpplus -nw <openpages username>/<openpages password>@<HOST NAME>:<instance port>/<database name>
    @sql-wrapper  OP-7-0-0-1-wfx-core-data-upgrade.sql OP-7-0-0-1-wfx-core-data-upgrade.log

    clpplus -nw <openpages username>/<openpages password>@<HOST NAME>:<instance port>/<database name>
    @sql-wrapper  OP-7-0-0-1-wfx-app-data-upgrade.sql OP-7-0-0-1-wfx-app-data-upgrade.log

    clpplus -nw <openpages username>/<openpages password>@<HOST NAME>:<instance port>/<database name>
    @sql-wrapper  OP-7-0-0-1-opx-schema-upgrade.sql OP-7-0-0-1-opx-schema-upgrade.log

    OP-7-0-0-1-opx-procedure-upgrade.bat|.sh <database name> <openpages username> <openpages password>

    clpplus -nw <openpages username>/<openpages password>@<HOST NAME>:<instance port>/<database name> @sql-wrapper  revalidate.sql revalidate.log <openpages username>

    db2rbind <database name> -l oprbind.log -u <openpages username> -p <openpages password> -r any

    clpplus -nw <openpages username>/<openpages password>@<HOST NAME>:<instance port>/<database name>
    @sql-wrapper  OP-7-0-0-1-opx-core-data-upgrade.sql OP-7-0-0-1-opx-core-data-upgrade.log

    clpplus -nw <openpages username>/<openpages password>@<HOST NAME>:<instance port>/<database name>
    @sql-wrapper  OP-7-0-0-1-opx-app-data-upgrade.sql OP-7-0-0-1-opx-app-data-upgrade.log

    6. When finished, close the Command Prompt window.

Task 3: Launch the Patch Installer Program

Launch the OpenPagesPatchSetup installer program to launch the patch installation.

Notes
  • If this is a horizontal clustered environment, the patch installer must be installed on the administrative server first, and then on all non-administrative servers.
  • You must use the patch installer program to update the OpenPages application, workflow, and reporting servers. To update the database server, manually run scripts and needs to be executed before using the patch installer program.
  • Navigate to the <OpenPages Installation Folder>/bin directory and verify that the following two properties in the ObjectManager.properties files are set to false configuration.manager.force.update.object.strings=false
configuration.manager.force.update.application.strings=false

Steps:
  1. Log on to the server where you will perform the upgrade as a user with administrative privileges and full access to the local server drives.
    Note: For Unix installs, log in as a non-root user, such as the user you created for the reporting server installation, for example: opuser.
  2. From the IBM OpenPages GRC Platform Patch Installer 7.0.0.1 installation kit, copy the entire OP_7.0.0.1_Installer\IBM OpenPages GRC Platform Patch Installer directory to the application server.
  3. Open a Command Prompt window (using the Run as Administrator option) or Unix shell, and do the following:
    1. Navigate to the IBM OpenPages GRC Platform Patch Installer directory you just copied. Navigate to the patch installer in the IBM OpenPages GRC Platform Patch Installer directory:
      Disk1\InstData\[Linux, AIX64 or WIN64]\NoVM
    2. Launch the IBM OpenPages GRC Platform patch installer program as follows:
      Windows OpenPagesPatchSetup.exe
      AIX/Linux OpenPagesPatchSetup.bin
  4. On the Introduction screen, click next.

Task 4: Choose the Type of Installation

These instructions assume that you have read the section “About Selecting the Type of Installation” and know which installation options you want to choose.

Steps:
  1. On the Installation Type screen, do the following.
    1. Depending on your requirements, select from the following options to automatically update your environment:
      For this server… Select this option… Perform these Tasks…
      Admin Application server Application Task 5; Task 6; Task 8; Task 9
      Non-Admin Application server Application Task 5; Task 8; Task 9
      Reporting server Reporting Task 7; Task 8; Task 9
      Application/ Reporting server Application AND Reporting Task 5; Task 6; Task 7; Task 8; Task 9
    2. When finished, click Next to continue.

Task 5: Enter OpenPages Application Information
These screens will appear when upgrading an OpenPages application server.

Use the following instructions to update the OpenPages application server using the patch installer program.

Steps:
  1. On the Installation Directory screen, do the following.
    1. Enter information for the following fields:
      In this field… Enter this…
      OpenPages GRC Platform Installation directory The installation location of the existing OpenPages application.

      Example:
      Windows
      c:\OpenPages

      AIX or Linux
      /opt/OpenPages
      Workflow(Interstage BPM) Installation Folder The installation location of the existing Fujitsu Interstage BPM workflow server.

      Example:
      Windows
      c:\Fujitsu\InterstageBPM

      AIX or Linux
      /opt/Fujitsu/InterstageBPM
      WebLogic Installation Folder Windows/Oracle WebLogic Only The installation location of the existing Oracle WebLogic server.

      Example:
      Windows
      c:\Oracle\Middleware\wlserver_10.3
    2. When finished, click Next.
  2. On the OpenPages Application Server Information screen, do the following.
    1. Enter information for the following fields:
      In this field… Enter this…
      OpenPages Admin Server Port Number
      Windows/Oracle WebLogic Only
      The administrative server port number used by the Oracle WebLogic Server for the OpenPages application.

      Windows Default: 7001
      Interstage BPM Admin Server Port Number
      Windows/Oracle WebLogic Only
      The administrative server port number used by Oracle WebLogic Server for the workflow server.

      Windows Default: 49901
      Admin Server User Name

      Windows/Oracle WebLogic Only
      The user name for accessing the Oracle WebLogic Server Administration Console.

      Windows Default: weblogic
      Admin Server User Password

      Windows/Oracle WebLogic Only
      The password for the Oracle WebLogic or IBM WebSphere admin account.
      Confirm Password
      Windows/Oracle WebLogic Only
      Re-enter the above password for confirmation.
      How many cluster members do you have configured on this machine? The number of cluster members on the current machine.
      Is Security Enabled? IBM WebSphere Application Server Only Select one of the following:
      · No – if WebSphere Global Security is not enabled.
      · Yes – if WebSphere Global Security is enabled, and then proceed to the following fields:
      o Admin Server User Name - enter the user name for accessing the IBM WebSphere Integrated Solutions Console.
      o Admin Server User Password - enter the password for the IBM WAS admin account.
      o Confirm Password - re-enter the above password for confirmation.
    2. When finished, click Next.

Task 6: Enter OpenPages Administrator Information
This screen will appear when upgrading an OpenPages admin server.

Use the following instructions to update the admin server using the patch installer program.
  1. On the OpenPages Application User Information screen, do the following.
    1. Enter information for the following fields:
      In this field… Enter this…
      OpenPages Application User The administrative user name for accessing the OpenPages application.

      By default, this is: OpenPagesAdministrator
      OpenPages Application Password The password for the OpenPages administrator account.
      Confirm Password Re-enter the above password.
    2. Click Next.

Task 7: Enter Reporting Server Information
This screen will appear when upgrading a CommandCenter reporting server.

Use the following instructions to update the reporting server using the patch installer program.

Steps:
  1. On the OpenPages Reporting Server Information screen, enter information for the following fields:
    In this field… Enter this…
    Cognos Installation Directory The installation location of the Cognos application.

    Example:
    Windows
    C:\OpenPages\Cognos\cognos\c10_64

    AIX or Linux
    /opt/OpenPages/Cognos/cognos/c10_64
    OpenPages CommandCenter Directory The location of the OpenPages CommandCenter folder.

    Example:
    Windows
    C:\OpenPages\CommandCenter

    AIX or Linux
    /opt/OpenPages/CommandCenter
    CommandCenter Dispatcher URL The Dispatcher URL for the OpenPages CommandCenter

    Example:
    http://<servername>:9300/p2pd/servlet/dispatch
  2. When finished, click Next.
Task 8: Enter OpenPages Database Server Information
This screen will appear when upgrading an OpenPages database server.

Use the following instructions to update the database using the patch installer program.

Steps:

For Oracle Database:
  1. 1. On the OpenPages Database Information screen, do the following:
    1. Enter information for the following fields:
      In this field… Enter this…
      Oracle Client Directory The location on the OpenPages application server where the Oracle Client software is installed. This should be the same as the ORACLE_HOME value.

      Example
      In this example, the database and application servers are on different machines:

      Windows
      C:\openpages_data\repository\ client112_ac_x64\software

      AIX or Linux
      /opt/oracle/openpages_data/repository/ client112_ac_x64/software
      Database Alias Name The TNS name of the OpenPages database instance.

      OpenPages User Name The user name for accessing the OpenPages database.

      By default, this is: openpages
      OpenPages Password The password for the OpenPages database account.
      Confirm Password Re-enter the above password for confirmation.
    2. When finished, click Next.
For DB2 Database:
  1. 1. On the OpenPages Database Information screen, do the following:
    1. Enter information for the following fields:
      In this field… Enter this…
      DB2 Client Directory The location on the OpenPages application server where the DB2 Client software is installed. This should be the same as the DB2_HOME value.

      Example
      In this example, the database and application servers are on different machines:

      Windows
      C:\db2inst1\sqllib
      AIX or Linux
      /home/db2inst1/sqllib
      OpenPages Database User Name The user name for accessing the OpenPages database.

      By default, this is: openpages
      OpenPages Database Password The password for the OpenPages database account.
      Workflow Database User Name The user name for accessing the Workflow (Interstage BPM) database.

      By default, this is: opworkflow
      Workflow Database Password The password for the Workflow (Interstage BPM) database account.
    2. When finished, click Next.

Task 9: Start Servers
This task applies in all patch scenarios.

Note: For details on starting and stopping servers, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.

Steps:
  1. Start all application and workflow servers using the StartAllServers script.
  2. Start the reporting server (including the CommandCenter and OpenPages Framework Model Generator services).
    For a horizontal clustered environment, use the following sequence to restart IBM Cognos services:
      1. Stop IBM Cognos services on all secondary servers.
      2. Stop IBM Cognos service on the primary server.
      3. Start IBM Cognos service on the primary server.
      4. Start IBM Cognos services on all secondary servers.

Locating Patch Installation Log Files
If errors occur during the patch installation process, you can review the following patch installer log files for troubleshooting.

Patch Log Files for the Application, Workflow, and Reporting Servers

Log files related to the OpenPages application, workflow, and reporting servers can be found on the server where you ran the patch installer:
  • <OP_Home>\patch\logs\OpenPages_Patch_Installer_Debug.log
  • <OP_Home>\patch\logs\OpenPages_Patch_Installer_Error.log

Where: <OP_Home> is the installation location of the IBM OpenPages GRC Platform application. By default, the path is:

Windows C:\OpenPages
AIX or Linux /opt/OpenPages


Patch Log Files for the Database Server

Log files related to the database server patch can be found on the server where you ran the database patch sql.
  • <OP_Home>\patch\logs\debug\OpenPages_Patch_Installer_Debug.log

Where: <OP_Home> is the installation location of the IBM OpenPages GRC Platform application. By default, the path is:

Windows C:\OpenPages
AIX or Linux /opt/OpenPages

Note that in the case of a database only install, the logs will be located here:

Windows <User>\AppData\Local\Temp\patch
AIX or Linux /tmp
Post-Installation Tasks
Perform the following tasks after completing the patch to 7.0.0.1.

Task 1: Apply the Modules Patch
This task is required for all OpenPages environments.

After you have updated your system to IBM OpenPages GRC Platform 7.0.0.1, apply the OpenPages Modules patch

Use Case 1:
Make sure you have Fresh installation of OpenPages v7.0 Fresh with modules without any customization.

<OpenPages 7.0.0.1 Kit>\Modules contains triggers, solutions reports, version update files

Steps:
  1. Stop OP and Cognos
  2. Copy "openpages-ext.jar" from Modules/triggers in the Modules patch kit to <OP_HOME>/aurora/lib/
  3. Copy "OpenPages_Solutions_V6.zip" from Modules/Oracle or Modules/DB2 Module in patch kit into <COGNOS_HOME>/deployment
  4. Replace the "_trigger_config.xml" contained in <MODULE_HOME>/temp/applications/loaderdata/Triggers/TriggerLoader-op-file-content.zip with the one from Modules/triggers in the Modules patch kit
  5. Copy "solutions-sosa-files.zip" from Modules patch kit into

    For IBM WebSphere Application Server,
    <OP_HOME>/applications/ and explode this zip into <OP_HOME>/profiles/<HOST_NAME>-OPNode1/installedApps/OpenPagesCell/op-apps.ear/sosa.war (Select to override if prompted)

    For Oracle WebLogic Application Server,
    Explode this zip into <OP_HOME>/applications/opapps/sosa (Select to override if prompted)
  6. Start OP and Cognos
  7. Load the trigger
    Navigate to <OP_HOME>/bin
    ObjectManager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <MODULE_HOME>/temp/applications/loaderdata/Triggers TriggerLoader
  8. Load the Solution Reports package
    Navigate to <CC_HOME>/temp/bin
    importReports.bat|sh -a "OpenPages_Solutions_V6" -s OpenPagesSecurityRealm -u <OP_APP_USER_NAME> -p <OP_APP_USER_PASSWD> -g <COGNOS_DISPATCHER_URL>
  9. Update the Modules version
    Navigate to <OP_HOME>/bin
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-fcm-module
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-iam-module
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-itg-module
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-orm-module
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-pcm-module
  10. Restart OP and Cognos

Use Case 2:
Make sure you have Upgraded OpenPages v7.0 with modules. [Modules upgraded using the steps/tools shipped in the Module Upgrade Kit]

Steps:
  1. Stop OP and Cognos
  2. Merge openpages-ext.jar
    • Backup openpages-ext.jar from <OP_HOME>/aurora/lib/
    • Extract "openpages-ext.jar" from <OP_HOME>/aurora/lib/ to <OP_HOME>/merge/
    • Extract “openpages-ext.jar” from Modules/triggers in the Modules patch kit to <OP_HOME>/merge/ [allow/choose to overwrite existing file)
    • Zip/Jar the files and folders under the “merge” folder as “openpages-ext.jar”
    • Copy the Updated “openpages-ext.jar” to <OP_HOME>/aurora/lib/ [allow/choose to overwrite the file]
  3. Copy "OpenPages_Solutions_V6.zip" from Modules/ORA or Modules/DB2 in Modules patch kit into <COGNOS_HOME>/deployment
  4. Copy "solutions-sosa-files.zip" from Modules patch kit into

    For IBM WebSphere Application Server
    <OP_HOME>/applications/ and explode this zip into <OP_HOME>/profiles/<HOST_NAME>-OPNode1/installedApps/OpenPagesCell/op-apps.ear/sosa.war (Select to override if prompted)

    For Oracle WebLogic Application Server
    Explode this zip into <OP_HOME>/applications/op-app/sosa (Select to override if prompted)
  5. Start OP and Cognos
  6. Load the Solution Reports package
    Navigate to <CC_HOME>/temp/bin
    importReports.bat|sh -a "OpenPages_Solutions_V6" -s OpenPagesSecurityRealm -u <OP_APP_USER_NAME> -p <OP_APP_USER_PASSWD> -g <COGNOS_DISPATCHER_URL>
  7. Update the Modules version
    Navigate to <OP_HOME>/bin
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-fcm-module
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-iam-module
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-itg-module
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-orm-module
    Objectmanager.cmd|sh l c <OP_APP_USER_NAME> <OP_APP_USER_PASSWD> <Location of the Modules Kit>/Modules/loader-data OpenPages-register-pcm-module

Task 2: Apply the Process Survey Patch

This task is Optional (if Process Survey is not configured)

Use Case 1: If you already configured Process Survey in v7.0

Steps:
  1. Copy ProcessSurvey.jsp from the Media to the OpenPages Application

    For IBM WebSphere Application Server:
    <OP_HOME>/profiles/<HOST_NAME>-OPNode1/installedApps/OpenPagesCell/op-apps.ear/sosa.war/survey (Select to override if prompted)

    For Oracle WebLogic Application Server
    <OP_HOME>/applications/op-app/sosa/survey (Select to override if prompted)
  2. Restart OpenPages Application

Use Case 2: If you want to configure Survey in v7.0 fp1

Steps:
  1. Copy Process Survey files from v7.0 Media
  2. Replace process-survey-op-file-content.zip from v7.0 fp1
  3. Follow the Instructions on how to configure process survey in the IBM® OpenPages® GRC Platform Administrator’s Guide under section "Modifying Object Types - About Property Rendering JSP Files"


Creating Back Up Directories in the Event of a Rollback
This task is recommended.

Before installing the IBM OpenPages GRC Platform 7.0.0.1 patch, create a backup directory and copy essential system files in the event you need to restore your previous OpenPages environment.

Task 1: Stop all Services
  1. Log on to the admin server as a user with administrative privileges and full access to the local server drives. For AIX or Linux, use non-root user, such as the user you created for the IBM OpenPages GRC Platform installation, for example opuser.
  2. Stop all services including the following:
    • OpenPages application and workflow services
    • IBM Cognos service
    • OpenPages Framework Model Generator service

Note: For details on stopping services, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.

Task 2: Create a Backup Directory
  1. Create a backup directory in a location that is different from the installation location. For example:
    Windows C:\OpenPages7000Backup
    AIX or Linux /opt/OpenPages7000Backup


Task 3: Backup OpenPages Application Directories
  1. Navigate to the <OP_Home> installation directory.
  2. Copy the following directories and file from the <OP_Home> installation directory to the backup directory location:
    Copy this directory or file in <OP_Home>… To the backup location…
    applications For example, copy the applications directory from <OP_Home> to OpenPages7000Backup\OpenPages\applications
    aurora For example, copy the aurora directory from <OP_Home> to OpenPages7000Backup\OpenPages\aurora
    bin For example, copy the bin directory from <OP_Home> to OpenPages7000Backup\OpenPages\bin
    for Oracle WebLogic only:
    OpenPagesDomain
    For example, copy the OpenPagesDomain directory from <OP_Home> to
    C:\OpenPages7000Backup\OpenPages\OpenPagesDomain
    for IBM WebSphere only:
    profiles
    For example, copy the profiles directory from <OP_Home> to
    /opt/OpenPages7000Backup/OpenPages/profiles
    openpagesregistry.xml For example, copy the openpagesregistry.xml file from <OP_Home> to OpenPages7000Backup\OpenPages\ openpagesregistry.xml


Task 4: Backup the Interstage BPM Directory

Copy specified files to the backup directories you created.

Steps:
  1. Navigate to the <Workflow_Home> installation directory where: <Workflow_Home> represents the installation location of the Fujitsu Interstage BPM server. By default, this is:
    Windows C:\Fujitsu\InterstageBPM
    AIX or Linux /opt/Fujitsu/InterstageBPM
  2. Copy the <Workflow_Home> root installation directory to the backup directory location:
    Copy this directory… To the backup location…
    <Workflow_Home> For example, copy the <Workflow_Home> directory to OpenPages7000Backup\Fujitsu\InterstageBPM


Task 5: Backup IBM Cognos Directories

Copy specified files to the backup directories you created.

Steps:
  1. Log on to the reporting server as a user with administrative privileges and full access to the local server drives. For AIX or Linux, use non-root user, such as the user you created for the IBM OpenPages GRC Platform installation, for example opuser.
  2. Navigate to the <Cognos_Home> installation directory where: <Cognos_Home> represents the installation location of the IBM Cognos application, by default:
    Windows C:\OpenPages\Cognos\cognos\c10_64
    AIX or Linux /opt/OpenPages/Cognos/cognos/c10_64
  3. Copy the following directories from the <Cognos_Home> installation directory to the backup directory location:
    Copy this directory in <Cognos_Home>… To the backup location…
    Webapps\p2pd\WEB-INF\lib For example, copy the lib directory from <Cognos_Home>\webapps\p2pd\WEB-INF to OpenPages7000Backup\Cognos\lib
    configuration For example, copy the configuration directory from <Cognos_Home> to OpenPages7000Backup\Cognos\configuration



Task 6: Backup CommandCenter Directories and Files

Steps:
  1. 1. On the reporting server, navigate to the <CC_Home> installation directory where: <CC_Home> represents the installation location of the OpenPages CommandCenter application. By default, this is:
    Windows C:\OpenPages\CommandCenter
    AIX or Linux /opt/OpenPages/CommandCenter
  2. Copy the following directories and file from the <CC_Home> installation directory to the backup directory location:
    Copy this directory or file in <CC_Home>… To the backup location…
    apache-tomcat For example, copy the apache-tomcat directory from <CC_Home> to OpenPages7000Backup\CommandCenter\apache-tomcat
    tools\bin For example, copy the bin directory from <CC_Home>\tools to OpenPages7000Backup\CommandCenter\bin
    openpagesregistry.xml For example, copy the openpagesregistry.xml file from <CC_Home> to OpenPages7000Backup\CommandCenter\ openpagesregistry.xml


Task 7: Start all Services

Start all services including the following:
    • OpenPages application and workflow services
    • IBM Cognos service
    • OpenPages Framework Model Generator service

Note: For details on starting services, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.



Uninstalling This Patch
Uninstalling the 7.0.0.1 patch will revert the system to the previous 7.0.0.0 level, including the data in the database.

To uninstall the IBM OpenPages GRC Platform 7.0.0.1 patch perform the following tasks.

Task 1: Stop all Services

Stop all services including the following:
· OpenPages application and workflow services
· IBM Cognos service
· OpenPages Framework Model Generator service

Note: For details on stopping services, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.

Task 2: Run Patch Uninstaller

Steps:
1. Log on to the admin server as a user with administrative privileges and full access to the local server drives.
For Unix, use non-root user, such as the user you created for the IBM OpenPages GRC Platform installation, for example opuser.

2. Navigate to the <OP_Home> patch uninstallation directory.
Where: <OP_Home> represents the installation location of the OpenPages application, by default:

Windows C:\OpenPages\Patch\Uninstall_OpenPages_Patch
AIX or Linux /opt/OpenPages/patch/Uninstall_OpenPages_Patch

3. Run Patch Uninstaller
a. OpenPagesPatchUninstall.exe for Windows
b. OpenPagesPatchUninstall.bin for Unix

Task 3: Restore the Database

Run the OpenPages restore (OPRestore) and CommandCenter restore (OPCCRestore) utilities to restore the database to the previous IBM OpenPages GRC Platform 7.0.0.0 level.

Note: For details on using the restore utilities, see the “Using Utilities” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.


Task 4: Start all Services

Start all services including the following:
· OpenPages application and workflow services
· IBM Cognos service
· OpenPages Framework Model Generator service

Note: For details on starting services, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.

Documentation Updates

You can download the latest revision to the IBM® OpenPages® GRC Platform 7.0.0.0 documentation set from the IBM information server at:

http://www-01.ibm.com/support/docview.wss?uid=swg27036766

Appendix A – Silent Patch Installation and Uninstallation

Silent Patch Installation:

Task 1: Complete Task 1 and Task 2 from the “Patch Installation Tasks”

Task 2: Update Silent Installer Properties

1. Log on to the server where you will perform the patch as a user with administrative privileges and full access to the local server drives.
Note: For Unix installs, log in as a non-root user, such as the user you created for the reporting server installation, for example: opuser.
2. From the IBM OpenPages GRC Platform Patch Installer 7.0.0.1 installation kit, copy the entire OP_7.0.0.1_Installer\IBM OpenPages GRC Platform Patch Installer directory to the application server.
3. Navigate to the IBM OpenPages GRC Platform Patch Installer directory you just copied.
4. Navigate to the patch installer in the IBM OpenPages GRC Platform Patch Installer directory:
OP_7.0.0.1_Installer\silent-install
5. Update op-silentInstaller-Patch-WAS.properties file with the right values and copy it to Disk1\InstData\[Linux, AIX64 or WIN64]\NoVM

Task 3: Run Patch Installer Silently

Silently Launch the OpenPagesPatchSetup installer program to launch the patch installation.

Notes
· If this is a horizontal clustered environment, the patch installer must be installed on the administrative server first, and then on all non-administrative servers.
· You must use the patch installer program to update the OpenPages application, workflow, and reporting servers. To update the database server, manually run scripts and needs to be executed before using the patch installer program.

Steps:
1. Open a Command Prompt window (using the Run as Administrator option) or Unix shell, and do the following:
a. Navigate to the IBM OpenPages GRC Platform Patch Installer directory you just copied.
Navigate to the patch installer in the IBM OpenPages GRC Platform Patch Installer directory:
Disk1\InstData\[Linux, AIX64 or WIN64]\NoVM

b. Launch the IBM OpenPages GRC Platform patch installer program silently as follows:

For Oracle WebLogic

Windows OpenPagesPatchSetup.exe -i silent -f op-silentInstaller-Patch-WLS.properties

For IBM WebSphere

Windows OpenPagesPatchSetup.exe -i silent -f op-silentInstaller-Patch-WAS.properties
AIX/Linux OpenPagesPatchSetup.bin -i silent -f op-silentInstaller-Patch-WAS.properties

Task 4: Start Servers
This task applies in all patch scenarios.

Note: For details on starting and stopping servers, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.

Steps:
1. Start all application and workflow servers using the StartAllServers script.
2. Start the reporting server (including the CommandCenter and OpenPages Framework Model Generator services).

For a horizontal clustered environment, use the following sequence to restart IBM Cognos services:
a. Stop IBM Cognos services on all secondary servers.
b. Stop IBM Cognos service on the primary server.
c. Start IBM Cognos service on the primary server.
d. Start IBM Cognos services on all secondary servers.

Task 5: Complete the “Locating Patch Installation Log Files” and “Post-Installation Tasks”

Silent Patch Uninstallation:

If you have run the Patch Installer silent then Uninstaller automatically run silently. Follow all the instructions under “Uninstalling the Patch”

Appendix B – Manually Uninstalling Patch

Task 1: Stop all Services

Stop all services including the following:
· OpenPages application and workflow services
· IBM Cognos service
· OpenPages Framework Model Generator service

Note: For details on stopping services, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.

Task 2: Restore OpenPages Application Directories and File

Steps:
1. Log on to the admin server as a user with administrative privileges and full access to the local server drives.
For AIX or Linux, use non-root user, such as the user you created for the IBM OpenPages GRC Platform installation, for example opuser.

2. Navigate to the <OP_Home> installation directory.
Where: <OP_Home> represents the installation location of the OpenPages application, by default:

Windows C:\OpenPages
AIX or Linux /opt/OpenPages

3. Delete the following directories and file from the <OP_Home> installation directory, and then copy the corresponding directories and file from the backup directory location into the <OP_Home> installation directory to restore them:

Delete this directory or file in <OP_Home>… Copy the corresponding directory or file from the backup location into <OP_Home>…
applications For example, copy the applications directory from
OpenPages7000Backup\OpenPages\applications
into <OP_Home>
aurora For example, copy the aurora directory from
OpenPages7000Backup\OpenPages\aurora
into <OP_Home>
bin For example, copy the bin directory from
OpenPages7000Backup\OpenPages\bin
into <OP_Home>
For Oracle WebLogic only:
OpenPagesDomain
For example, copy the OpenPagesDomain directory from
C:\OpenPages7000Backup\OpenPages\OpenPagesDomain
into <OP_Home>
For IBM WebSphere only:
profiles
For example, copy the profiles directory from
/opt/OpenPages7000Backup/OpenPages/profiles
into <OP_Home>
openpagesregistry.xml For example, copy the openpagesregistry.xml file from
OpenPages7000Backup\OpenPages\
openpagesregistry.xml into <OP_Home>

Task 3: Restore the Workflow Directory

Steps:
1. Navigate to the <Workflow_Home> installation directory.

Where: <Workflow_Home> represents the installation location of the Fujitsu Interstage BPM server, by default:

Windows C:\Fujitsu\InterstageBPM
AIX or Linux /opt/Fujitsu/InterstageBPM

2. Delete the <Workflow_Home> root directory, and then copy the corresponding <Workflow_Home> root installation directory from the backup directory location into the <Workflow_Home> installation directory to restore it:
Delete this installation directory… Copy the corresponding directory from the backup location into <Workflow_Home>…
<Workflow_Home> For example, copy the root Fujitsu\InterstageBPM directory from OpenPages7000Backup\Fujitsu\InterstageBPM
into the <Workflow_Home> location.


Task 4: Restore IBM Cognos Directories

Steps:
1. Log on to the reporting server as a user with administrative privileges and full access to the local server drives.
For AIX or Linux, use non-root user, such as the user you created for the IBM OpenPages GRC Platform installation, for example opuser.

2. Navigate to the <Cognos_Home> installation directory.
Where: <Cognos_Home> represents the installation location of the IBM Cognos application, by default:

Windows C:\OpenPages\Cognos\cognos\c10_64
AIX or Linux /opt/OpenPages/Cognos/cognos/c10_64

3. Delete the following directories from the <Cognos_Home> installation directory, and then copy the corresponding directories from the backup directory location into the <Cognos_Home> installation directory to restore them:

Delete this directory in <Cognos_Home>… Example backup path
webapps\p2pd\WEB-INF\lib For example, copy the lib directory from OpenPages7000Backup\Cognos\lib
into <Cognos_Home>\webapps\p2pd\WEB-INF
configuration For example, copy the configuration directory from OpenPages7000Backup\Cognos\configuration
into <Cognos_Home>


Task 5: Restore OpenPages CommandCenter Directories and File

Steps:
1. On the reporting server, navigate to the <CC_Home> installation directory.
Where: <CC_Home> represents the installation location of the OpenPages CommandCenter application, by default:

Windows C:\OpenPages\CommandCenter
AIX or Linux /opt/OpenPages/CommandCenter

2. Delete the following directories and file from the <CC_Home> installation directory, and then copy the corresponding directories and file from the backup directory location into the <CC_Home> installation directory to restore them:

Delete this directory file in <CC_Home>... Copy the corresponding directory or file from the backup location into <CC_Home>…
apache-tomcat For example, copy the apache-tomcat directory from OpenPages7000Backup\CommandCenter\apache-tomcat into <CC_Home>
tools\bin For example, copy the bin directory from OpenPages7000Backup\CommandCenter\bin into <CC_Home>\tools
openpagesregistry.xml For example, copy the openpagesregistry.xml file from OpenPages7000Backup\CommandCenter\ openpagesregistry.xml
Task 6: Restore the Database

Run the OpenPages restore (OPRestore) and CommandCenter restore (OPCCRestore) utilities to restore the database to the previous IBM OpenPages GRC Platform 7.0.0.0 level.

Note: For details on using the restore utilities, see the “Using Utilities” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.


Task 7: Start all Services

Start all services including the following:
· OpenPages application and workflow services
· IBM Cognos service
· OpenPages Framework Model Generator service

Note: For details on starting services, see the “Starting and Stopping Servers” chapter in the IBM® OpenPages® GRC Platform Administrator’s Guide.


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Document information


More support for:

OpenPages GRC Platform

Software version:

7.0

Operating system(s):

AIX, Linux, Windows

Reference #:

1667236

Modified date:

2014-05-22

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