QRadar: Requesting a missing license or activation key
How do I request a QRadar license or activation key for my appliance?
After an initial purchase or to complete a reinstall of an IBM Security QRadar product the license or activation key might have been lost for your appliance. Administrators can use the information below to request a copy of a license or activation key.
IBM Security Intelligence QRadar license and activation keys are sent to customer contacts after the initial purchase. Customers can request the keys be resent by emailing firstname.lastname@example.org with the following information:
- Organization name
- Serial number(s) of the appliance(s)
Technical issues applying a license in the QRadar UI should be addressed to the Security Intelligence support group by creating a ticket (PMR) online at http://www.ibm.com/support.
Where do I find more information?
If you have additional questions or some of this content is not clear, you can see the QRadar forum or contact customer support for assistance:
- Online QRadar Customer Forums
- Submit and manage your support tickets online 24x7 using IBM Service Request
- QRadar Downloads - IBM Fix Central
- IBM Security Support videos - YouTube channel
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