Requesting a missing QRadar license or activation key

Technote (FAQ)


How do I request a QRadar license or activation key for my appliance?


After an initial purchase or to complete a reinstall of an IBM Security QRadar product the license or activation key might have been lost for your appliance. Administrators can use the information below to request a copy of a license or activation key.


IBM Security Intelligence QRadar license and activation keys are sent to customer contacts after the initial purchase. Customers can request the keys be resent by emailing with their organization name and, if available, the serial number(s) of the appliance(s).

Technical issues applying a license in the Qradar UI should be addressed to the Security Intelligence support group by creating a ticket (PMR) online at

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Document information

More support for:

IBM Security QRadar SIEM

Software version:

7.0, 7.1, 7.2

Operating system(s):

Linux, Windows

Reference #:


Modified date:


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