Requesting a missing QRadar license or activation key

Technote (FAQ)


Question

How do I request a QRadar license or activation key for my appliance?

Cause

After an initial purchase or to complete a reinstall of an IBM Security QRadar product the license or activation key might have been lost for your appliance. Administrators can use the information below to request a copy of a license or activation key.

Answer

IBM Security Intelligence QRadar license and activation keys are sent to customer contacts after the initial purchase. Customers can request the keys be resent by emailing q1pd@us.ibm.com with their organization name and, if available, the serial number(s) of the appliance(s).

Technical issues applying a license in the Qradar UI should be addressed to the Security Intelligence support group by creating a ticket (PMR) online at http://www.ibm.com/support.

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Document information


More support for:

IBM Security QRadar SIEM
Licensing

Software version:

7.0, 7.1, 7.2

Operating system(s):

Linux, Windows

Reference #:

1665955

Modified date:

2014-02-27

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