IBM Support

QRadar: How to Request a Missing License or Activation Key (Updated)

Technote (FAQ)


Question

How do I request a QRadar license or activation key for my appliance?

Cause

After an initial purchase or to complete a reinstall of an IBM Security QRadar product the license or activation key might have been lost for your appliance. Administrators can use the information below to request a copy of a license or activation key.

Answer

Requesting a License of Activation Key


IBM Security Intelligence QRadar license and activation keys are sent to customer contacts after the initial purchase. Customers can request the keys be resent by emailing q1pd@us.ibm.com with the following information:

  • Organization name
  • Serial number(s) of the appliance(s)

    QRadar 7.3.0
    As of QRadar 7.3.0, activation keys are no longer required for QRadar appliances as activation keys are displayed as part of the installation to select the appliance type. The menu displayed for appliance types in QRadar 7.3.0 is based on the hardware capabilities. If you do not see any options, your appliance does not meet the minimum installation requirements. For installation requirements, see: QRadar v7.3.0 Installation Guide.

    QRadar 7.2.8
    If you are on QRadar 7.2.8 or lower, activation keys are still required to complete a QRadar install. If you did not receive this information, email q1pd@us.ibm.com for assistance.

Installation issues for issues or errors trying to apply a license in the QRadar user interface should be discussed with the QRadar Support team. Administrators can create a support ticket (PMR) online at http://ibm.biz/qradarsupport.

Log Source License Limit Changes


Prior to 2017, the standard base license for QRadar came with support for 750 log sources, and upgrades to that limit were available through additional purchases. In January of 2017, this limit was removed and upgrades are no longer a chargeable component.

Administrators are strongly encouraged to upgrade to the latest version of the software, where the log source limit is no longer enforced. This license change was released in QRadar 7.3.0 and later. If for some reason an administrator cannot update their QRadar deployment to 7.3.0 and needs their limit increased, a request can be sent to q1pd@us.ibm.com and a new license with a raised limit will be dispatched.

If you have any questions, feel free to ask us in our forums: http://ibm.biz/qradarforums.



Where do you find more information?



Cross reference information
Segment Product Component Platform Version Edition
Security IBM Security QRadar SIEM Licensing
Security IBM Security QRadar Log Manager
Security IBM Security QRadar Vulnerability Manager
Security IBM Security QRadar Risk Manager
Security IBM Security QRadar Incident Forensics

Document information

More support for: IBM Security QRadar SIEM
Licensing

Software version: 7.2, 7.3

Operating system(s): Linux, Windows

Reference #: 1665955

Modified date: 25 January 2015


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