Mobile - Finish button not available when in landscape mode.

Technote (troubleshooting)


Problem(Abstract)

When running a report on Cognos Mobile the 'finish' button on a prompt page is available for use in Portrait mode but not when in Landscape mode.

Symptom

Finish button is not available if viewing the prompt page in Landscape mode.


Cause

Issue with the version of the Android OS Version that requires an upgrade.

Environment

Cognos Mobile 10.2.1 using 10.2.1.2.3

Diagnosing the problem

Validate the OS Version on the Android Mobile device.

Resolving the problem

Upgrade Android OS Version. Impacted version here was 4.0.2 once it was upgraded to 4.2.2 client was able to utilize the 'Finish' button in Landscape mode.

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Document information


More support for:

Cognos Business Intelligence
Cognos Mobile

Software version:

10.2.1

Operating system(s):

Windows

Reference #:

1665447

Modified date:

2014-02-21

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