Troubleshooting
Problem
TWS 8.6.0 for Application installation fails at updating registries step.
Symptom
Environment:
FTA: TWS 9.1 on AIX 7.1
ForApps: TWS 8.6 hosted by 9.1 FTA.
The following error is displayed at the final stage of the TWS 8.6.0 for Applications GUI installation:
"The installation of IBM Tivoli Workload Scheduler for Applications completed with errors. For details, analyze the tws4apps_ia_install.log and the tws4apps_install.log files located in /usr/local/TWS91A/mae91a/logs directory. Before checking the installation logs files, close the current installation panel."
1. tws4apps_ia_install.log has the following error:
Custom Action: com.ibm.tws.installer.commands.SaveTWSRegistry
Status: ERROR
Additional Notes: ERROR - class com.ibm.tws.installer.commands.SaveTWSRegistry NonfatalInstallException null
2. tws4apps_install.log has the following error:
2014/02/03 11:09:41 com.ibm.tws.installer.commands.SaveTWSRegistry install
ALL: Exception during saving of features in TWA instance
Throwable occurred: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:775)
at java.util.Properties.setProperty(Properties.java:621)
at com.ibm.twa.registry.bus.impl.TWS.saveToProperties(Unknown Source)
at com.ibm.twa.registry.bus.impl.TWAInstanceImpl.save(Unknown Source)
at com.ibm.tws.installer.commands.SaveTWSRegistry.install(Unknown Source)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at ZeroGw0.run(DashoA10*..)
2014/02/03 11:09:41 com.ibm.tws.installer.util.InstallIANotFatalException <init>
ALL: EEWAI013E Install Process can not save the update to Tivoli Workload Scheduler registry file.
Note: EEWAI013E message may not be exact, because it is translated to English from other language.
Resolving The Problem
Find FTA 9.1 instance property files under /etc/TWA directory.
1. Add the following line at the end of each file.
TWS_FIX_LIST_KEY=
For example:
Files to update.
- twainstance1TWA.properties.ext
twainstance1.TWA.properties
Contents after adding a missing line:
#TWAInstance registry
#Mon Feb 3 09:27:40 JST 2014
TWA_path=/usr/local/TWS91A/mae91a
TWA_componentList=TWS
TWS_version=9.1.0.00
TWS_counter=1
TWS_server_name=server1
TWS_instance_type=FTA
TWS_basePath=/usr/local/TWS91A/mae91a/TWS
TWS_user_name=mae91a
TWS_FIX_LIST_KEY=
2. Install TWS 8.6.0 for Applications again.
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Document Information
Modified date:
17 June 2018
UID
swg21664786