IBM Support

Connecting to the serial console of a DataPower Gateway or MQ Appliance

Question & Answer


Question

How do I connect to the serial console of my DataPower Gateway or MQ Appliance?

Answer

To connect to the serial port on a WebSphere appliance

Required equipment:
  1. Serial cables that come with the 8441 IDG X2 or 8496 IDG X3 appliances are an RJ45 to serial cable and a USB to RJ45 cable.
    1. NOTES:
      1) The appliances have an RJ45 style serial port with a standard Cisco serial pin-out.
      2) You CANNOT connect the RJ45 serial port to an Ethernet port on your workstation.
      3) Only the serial port on the appliance can be used for the connection:

      The serial port is listed as number 2 in this diagram of the 8441 machine type


      The serial port is on the far left as shown in this diagram for the 8496 appliance type
      image-20220906191158-2
  2. Workstation computer with a serial port or USB to serial converter.
    Note: If using a USB to serial converter ensure the drivers are installed in the workstation.(the drivers for the supplied cable are located in the recourse kit available on Fix Central)
  3. Serial emulator of your choice such as Putty etc
  4. Connect the cable to the workstation and the serial port on the front of the appliance.
  5. Confirm the COM port to use in the emulator:
    In Windows:
    open the device manager then expand the “Ports (COM & LPT)” section. This will display the available serial ports and if using a USB to serial adapter the name of the adapter should be displayed if the adapter is connected and the drivers properly installed.
  6. Configure the emulator using these settings:
    1. The COM port
    2. Speed (baud): 115200
    3. Data bits: 8
    4. Stop bits: 1
    5. Parity: None
    6. Flow control: None
  7. Click: connect on the emulator to activate the connection then hit “enter” in the emulator screen to see the current prompt.

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Document Information

Modified date:
15 May 2023

UID

swg21663613