IBM Support

Log in to CLM applications shows "Invalid user ID or password" error message

Troubleshooting


Problem

Attempts to log in using IBM Collaborative Lifecycle Management (CLM) products (IBM Rational Team Concert, IBM Rational Quality Manager, IBM Rational Requirements Composer) results in the error "Invalid user ID or password".

Cause

Your security certificate for Active Directory server has expired.

Environment

Microsoft Active Directory as identification management tool

Diagnosing The Problem

You see following error message in Tomcat log file (<server-install>/tomcat/logs/catalina.log):


Throwable occurred: javax.naming.PartialResultException [Root
exception is javax.naming.AuthenticationException: [LDAP:
error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment:
AcceptSecurityContext error, data 531, v1db1 ]]
at
com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(LdapNamingEnumeration.java:224)
at
com.sun.jndi.ldap.LdapNamingEnumeration.hasMore(LdapNamingEnumeration.java:171)
at
...

Resolving The Problem

Renew the security certificate for your Active Directory server.

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Product Synonym

Rational Team Concert;Rational Quality Manager

Document Information

Modified date:
29 September 2018

UID

swg21663352