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"Plugin resource not found" error occurs when using Administration Console for Content Platform Engine (ACCE)

Troubleshooting


Problem

The following error occurs in the application server logs when using Administration Console for Content Platform Engine (ACCE). ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/acce].[PluginServlet]] Servlet.service() for servlet PluginServlet threw exception java.io.IOException: Plugin resource not found! at com.ibm.ecm.util.PluginUtil.getResourceFromPlugin(PluginUtil.java:976) at com.ibm.ecm.servlets.PluginServlet.process(PluginServlet.java:79) at com.ibm.ecm.servlets.PluginServlet.doGet(PluginServlet.java:45) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.ibm.ecm.filters.GZipFilter.doFilter(GZipFilter.java:137) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:235) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:183) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:95) at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.process(SecurityContextEstablishmentValve.java:126) at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.invoke(SecurityContextEstablishmentValve.java:70) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:158) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.jboss.web.tomcat.service.request.ActiveRequestResponseCacheValve.internalProcess(ActiveRequestResponseCacheValve.java:74) at org.jboss.web.tomcat.service.request.ActiveRequestResponseCacheValve.invoke(ActiveRequestResponseCacheValve.java:47) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:330) at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:905) at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:613) at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:2036) at java.lang.Thread.run(Thread.java:619)

Symptom

Some operations in ACCE, such as searching an object store, may not work.

Cause

ACCE for Content Platform Engine 5.2 is not globalized. Therefore, when the web browser language is set to a language other than "English/United States [en-us]" the error may appear the in application server logs and Content Engine strings will not be localized.

Resolving The Problem

To keep the error from appearing set the web browser language to "English/United States [en-us]".

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.1.0;5.2.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21662794