Troubleshooting
Problem
WebGUI 7.4.0 FP 01 installation failing with error : SEVERE : Aborting installer: ${IAGLOBAL_INVALID_TIP22_LOCATION_BASED_NOT_FOUND}
Cause
TIP 2.2 base was not found by the installer:
Windows is not case sensitive, so uses the %TIPHOME% variable as given in the Response.txt but when compared with the %TIPHOME% path as stored in the DE repository it be seen as different.
Diagnosing The Problem
%TIPHOME% exists as stated in Response.txt but the installation fails at ${IAGLOBAL_INVALID_TIP22_LOCATION_BASED_NOT_FOUND}
Resolving The Problem
The issue can be resolved by following below steps:
* Run the de_lsrootiu.cmd command
e.g. for an administrator installation
C:\Program Files\IBM\Common\acsi\bin\de_lsrootiu.cmd.
* Check the %TIPHOME% path is set correctly in the Response.txt file as shown in the de_lsrootiu.cmd's output.
Example output, with %TIPHOME% location in bold font:
####################################
InstanceID[IU,TIPCore,mrid:http://w3.ibm.com/namespaces/2003/OS_componentTypes:Operating_System,2.2.0.15,C:\IBM\tivoli\tipv2,2ADC4A33F09F4E85AD27963E850290C3]
2ADC4A33F09F4E85AD27963E850290C3
TIPCore
2.2.0.15
mrid:http://w3.ibm.com/namespaces/2003/OS_componentTypes:Operating_System
C:\IBM\tivoli\tipv2
####################################
Note : The sample_response.txt lists the %TIPHOME% as IAGLOBAL_TIP_HOME. The output from de_lsrootiu.cmd is XML and therefore may need to be redirected and viewed in an editor.
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Document Information
Modified date:
17 June 2018
UID
swg21661832