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CWWIM4520E The 'javax.naming.PartialResultException

Troubleshooting


Problem

Some Maximo users can't login with LDAP

Symptom

The below error thrown when users are trying to login
UserRegistryI E SECJ0363E: Cannot create credential for the user first.last because of the following exception com.ibm.websphere.wim.exception.WIMSystemException: CWWIM4520E The 'javax.naming.PartialResultException: [LDAP: error code 10 - 0000202B: RefErr: DSID-03100641, data 0, 1 access points ref 1: 'site.xxx.com' \u0000]; Remaining name: 'CN=name,OU=operating,OU=users,DC=domain,DC=xxx,DC=com'; Resolved object: 'com.sun.jndi.ldap.LdapCtx@b310b31'' naming exception occurred during processing.

Cause

Need to enable the LDAP referrals

Resolving The Problem


1.Login to WebSphere console
2.Go to Security
3.Global Security
4.Federated repositories
5.Manage repositories
6.Click on the Repository identifier (do this for both configured identifiers)
7.Under "Support referrals to other LDAP servers", change from ignore to follow. Save changes.
8.Stop NodeAgent run syncnode
C:\Program Files\IBM\WebSphere\AppServer\profiles\ctgAppSrv01\bin>syncnode server.ibm.com 8879 -username wasadmin -password xxxxx
9. Restart NodeAgent
10. Restart the application server

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21661428