IBM Support

Missing AutoCAD or MicroStation exception installing the CAD Integrator

Question & Answer


Question

When installing the CAD integrator (IC) you sometimes receive an error message to say AutoCAD or MicroStation are not installed even though you know they are installed. Why? A check list before calling up support for assistance. Exception on install: ""A supported version of AutoCAD or MicroStation must be installed on your computer before installing IBM TRIRIGA CAD Integrator/Publisher. Please close this installer, install the required software, then reinstall IBM TRIRIGA CAD Integrator/Publisher.""

Cause


The error is generic and can have other causes besides AutoCAD not being installed.

Answer


Check the following.

1. Ensure AutoCAD is installed.
2. Run install.bat (ie Run as administrator).

So right mouse click on the InstallCI.exe and run as administrator.


3. Make sure you have applied the SP2 to AutoCAD 2013.

4. Confirm what OS you are using, win2008 will not work.

5. Make sure using Java supported in TRIRIGA Matrix has been installed

TRIRIGA Support Matrix:

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20TRIRIGA1/page/IBM%20TRIRIGA%20CAD%20Integrator%20Publisher


6. Make sure using (64 bit) Java with 64 bit AutoCAD and vice versa for (32 bit) releases.

This is most common cause where the Java installed is not correct in terms of 32 or 64 bit..

So if installing 32 bit AutoCAD install 32 bit Java and the same for 64 bit installations use 64 bit Java.

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If this still fails to resolve the install exception then send this information to support.
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1. What version of AutoCAD are you using?


2. What version of TRIRIGA are you using both platform/application releases?

3. What database, application server and OS is TRIRIGA deployed to?


4. What is the OS of the AutoCAD client?

5. Provide the ciinstall.properties file.


Located: <installdir>\CI-12\ciinstall.properties

Example:
C:\Program Files\IBM\TRIRIGA\CI-12\ciinstall.properties

[{"Product":{"code":"SSQTNT","label":"IBM TRIRIGA CAD Integrator\/Publisher"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"IBM TRIRIGA CAD Integrator\/Publisher","Platform":[{"code":"PF033","label":"Windows"}],"Version":"12.0.1;12.0.2;12.0.3;12.1;12.1.1;12.1.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
15 August 2018

UID

swg21660344

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