IBM Support

Getting help with the Service Request tool from IBM Support

News


Abstract

Learn how to engage IBM Support to assist with IBM Service Request (SR) issues such as how to find your site administrator or problems when trying to register yourself or upgrade your access level in SR tool.

Content

IBM Service Request (SR) tool is an online problem management tool to open, edit and track open and closed service requests (PMRs) by customer number, it also allows you to edit and export report of the PMRs you have raised.

If you have any questions or require any assistance in regards to registering, using SR tool, or finding the SR administrator of your company (Site Technical Contact = STC), you can contact SR Helpdesk team for assistance.

Click the link below to send an email to IBM SR helpdesk team for help:

More information can be found in attached SR Info pack.pdf and also at IBM Service Request Help.

2015.12.SR Info Pack.pdf2015.12.SR Info Pack.pdf

[{"Product":{"code":"SSSTY3","label":"Rational Customer Support"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"News and Information","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
16 June 2018

UID

swg21657498

Page Feedback