Getting help with the Service Request tool from IBM Support
Learn how to engage IBM Support to assist with IBM Service Request (SR) issues such as how to find your site administrator or problems when trying to register yourself or upgrade your access level in SR tool.
IBM Service Request (SR) tool is an online problem management tool to open, edit and track open and closed service requests (PMRs) by customer number, it also allows you to edit and export report of the PMRs you have raised.
If you have any questions or require any assistance in regards to registering, using SR tool, or finding the SR administrator of your company (Site Technical Contact = STC), you can contact SR Helpdesk team for assistance.
Click the link below to send an email to IBM SR helpdesk team for help:
More information can be found in attached SR Info pack.pdf and also at IBM Service Request Help.
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How to obtain your Rational license
Service Request: how to open a problem online with IBM
A Japanese translation is available
A simplified Chinese translation is available
A Korean translation is available
A Portuguese translation is available
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Rational Customer Support
News and Information
Software version: All Versions
Operating system(s): AIX, HP-UX, Linux, Solaris, Windows
Reference #: 1657498
Modified date: 23 January 2014