Getting help with the Service Request tool from Rational Client Support



Learn how to engage IBM Rational Client Support to assist with IBM Service Request (SR) issues such as how to find your site administrator or problems when trying to register and upgrade access level in SR tool.


IBM Service Request (SR) tool is an online problem management tool to open, edit and track open and closed service requests (PMRs) by customer number, it also allows you to edit and export report of the PMRs you have raised.

If you have any questions or require any assistance in regards to registering, using SR tool, or finding the SR administrator of your company, you can contact the Client Connect team of Rational Client Support for assistance.

Click the link below to send an email to the Client Connect team for SR help:

More information can be found in IBM Service Request Help.

Related information

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How to obtain your Rational license
Getting started with IBM Service Requests
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