IBM Support

Getting help with the Service Request tool from IBM Support



Learn how to engage IBM Support to assist with IBM Service Request (SR) issues such as how to find your site administrator or problems when trying to register yourself or upgrade your access level in SR tool.


IBM Service Request (SR) tool is an online problem management tool to open, edit and track open and closed service requests (PMRs) by customer number, it also allows you to edit and export report of the PMRs you have raised.

If you have any questions or require any assistance in regards to registering, using SR tool, or finding the SR administrator of your company (Site Technical Contact = STC), you can contact SR Helpdesk team for assistance.

Click the link below to send an email to IBM SR helpdesk team for help:

More information can be found in attached SR Info pack.pdf and also at IBM Service Request Help.

Related information

About My notification
How to obtain your Rational license
Service Request: how to open a problem online with IBM
A Japanese translation is available
A simplified Chinese translation is available
A Korean translation is available
A Portuguese translation is available

Document information

More support for: Rational Customer Support
News and Information

Software version: All Versions

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1657498

Modified date: 23 January 2014

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