IBM Support

Additional licenses purchased for new DataPower® Appliances from Passport Advantage®

Technote (FAQ)


Question

Why did my new DataPower appliance not come with the purchased license options loaded?

Answer

IBM DataPower® Appliances and Add-On Software Options
IBM offers add-on software feature options to enhance the core function of its DataPower® Appliances. When these feature options are included in the purchase of the appliance from Passport Advantage (PA) they are not pre-loaded on the appliance by IBM prior to shipping. These add-on software feature options must be installed by the customer.

Software feature option installation materials were provided to the customer's Passport Advantage® Administrator when the order was completed. As part of the initial set-up of this appliance, contact your companies Passport Advantage® Administrator to determine if software feature options were ordered for this appliance and to obtain the installation materials. The installation materials include instructions to download the feature activator from the Passport Advantage® site as well as the installation instructions.

There is also a flyer included in the carton with the new appliance with instructions for the installation.
This is a pdf copy of the flyer"
PA-licenseInstructions.pdfPA-licenseInstructions.pdf

If you need help identifying your Passport Advantage® Administrator you may contact IBM Support. See this link for steps to Contact IBM Support.

Be prepared to provide: Machine Type: 2426, Serial number of the appliance (68xxxxx or 78xxxxx), contact information (name, phone, email), customer number and note you need help with identifying your Passport Advantage® Administrator.

Notes:

  • Each additional license feature will require a separate activator tool.
  • The appliances purchased from PPA are a Machine Type 2426. This is listed on the label on the front of the appliance however the internal outputs will list the Machine Type for the sub models such as 7199, 7198 or 4195. Please see this technote for how to store "2426" in the firmware for easy access.

Document information

More support for: IBM DataPower Gateways
General

Software version: 4.0.2, 5.0.0, 6.0.0, 6.0.1, 7.0.0

Operating system(s): Firmware

Reference #: 1656514

Modified date: 20 November 2013