Troubleshooting
Problem
An error in Table 1 of the 'Examples of formatted e-mail messages using create and update functions' topic means that the example is invalid.
Symptom
When you use the format of the first example from Table 1 of the topic, you are unable to create a service request.
Cause
The format of the first example is incorrect.
Resolving The Problem
Use the following format to create a service request by using attribute-value pairs:
#MAXIMO_EMAIL_BEGIN
LSNRACTION=CREATE
;
LSNRAPPLIESTO=SR
;
TICKETID=&AUTOKEY&
;
CLASS=SR
;
DESCRIPTION= My SR Attribute – value pairs creation TEST
;
#MAXIMO_EMAIL_END
Related Information
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"E-Mail Listener Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21656067