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EMC Centera SDK version 3.3X requires Windows update MS11-025

Technote (troubleshooting)


The IBM Tivoli Storage Manager Server server may log the following error message when loading the NDMP module:

ANR4864E The Centera support module was not loaded.


Since version 3.3X of EMC Centera SDK, EMC changed to use VisualStudio2005 (VS8) to build the dll that request "MSVC*80.dll". Because the IBM Tivoli Storage Manager Server was built by VC9, it will not install those MS*80.dll and will fail to load the EMC Centera SDK module.

Diagnosing the problem

A Server trace of the dsmserv startup ( with "CENTERA SPID SPI" traceflags) will show that "centera.dll" cannot be load:

[0][pkload.c][198][pkLoadModuleExt]:Could not load module centera.dll

Resolving the problem

Contact EMC Technical Support to obtain a patch to fix this problem or download the necessary library via the latest OS patches from Microsoft as part of the Windows update MS11-025:
"Description of the security update for Visual C++ 2005 SP1 Redistributable Package: June 14, 2011: "

For more information on deploying applications with these libraries, see the following link:

Document information

More support for: Tivoli Storage Manager

Software version: 6.3, 6.3.2, 6.3.3, 6.3.4, 6.4, 6.4.1

Operating system(s): Windows

Software edition: All Editions

Reference #: 1655641

Modified date: 16 November 2016

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