IBM Support

Social Media Channels for IBM Watson Customer Engagement Support and Services



Become part of our growing IBM Watson Customer Engagement community (clients, partners, developers, support personnel) and engage with us on these Support and Services channels, including Twitter, MediaCenter, blogs, and forums.


Follow this Twitter account to find news, updates and other information for your products!

Watson Customer Engagement Support Twitter account - @IBMCOMMERCESupt

Search for your product by #Hashtag.
(Note: Additional IBM Commerce products will be added soon.)

Product name
(Products are in alphabetical order)
#B2BIntegratorSupt Sterling B2B Integrator (ISB2BI)
#IBMDigitalAnalytics Digital Analytics
#PortalSupport Digital Experience (WebSphere Portal)
#IBMEmptorisSupt Emptoris
#IBMFTMSupt Financial Transaction Manager
#IBMSterlingGPMSupt Graphical Process Modeler (GPM)
#IBMCampaignSupt IBM Campaign
#IBMSilverpopSupt IBM Silverpop
#IBMSMAnalyticsSupt IBM Social Media Analytics
#IBMJourneyAnalytics Journey Analytics
#IBMSSFSSupt Sterling Selling and Fulfillment Suite,
Sterling Configure, Price, Quote,
Sterling Order Management,
Sterling Warehouse Management
IBM Call Center for Commerce
#IBMTealeafSupt Tealeaf
#WCSupt WebSphere Commerce
#IBMWPGSupt WebSphere Partner Gateway
#IBMXtifySupt Xtify


Look here for Watson Customer Engagement Client Success videos to enable client support. Click on "Channels" to view our selection.

Watson Customer Engagement support videos

Support & Services Blogs
Follow these IBM developerWorks and Client Success blogs and learn about your products from our support team!

Digital Analytics
Sterling B2B Integrator
Sterling Gentran
Sterling Managed File Transfer
Sterling Selling and Fulfillment Suite
WebSphere Commerce 

Support Forums
Engage with the community, share expertise and get answers.

Distributed Marketing
Marketing Operations
Marketing Platform
WebSphere Commerce
WebSphere Partner Gateway
WebSphere Transformation Extender

Additional Resources

IBM Electronic Support Twitter account
IBM Electronic Support YouTube channel
IBM Electronic Support Community
IBM Support Assistant Tools
IBM Education Assistant

Related information

Client Success Essentials
Social Media Channels within Cloud Technical Support
Social Media channels for Enterprise Content Management
IBM Security Support social channels

Cross reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce Professional
Commerce WebSphere Commerce - Express
Commerce Emptoris Contract Management
Commerce Sterling B2B Integrator
Commerce Sterling Configure- Price- Quote
Commerce Sterling Gentran:Director
Commerce Sterling Selling and Fulfillment Suite
Commerce Sterling File Gateway
Business Integration Transformation Extender
Business Integration WebSphere Partner Gateway Enterprise Edition
Enterprise Marketing Management IBM Campaign
Enterprise Marketing Management IBM CustomerInsight
Enterprise Marketing Management IBM Digital Analytics
Enterprise Marketing Management IBM Distributed Marketing
Enterprise Marketing Management IBM eMessage
Enterprise Marketing Management IBM Interact
Enterprise Marketing Management IBM Marketing Operations
Enterprise Marketing Management IBM Marketing Platform
Enterprise Marketing Management Tealeaf Customer Experience

Document information

More support for: WebSphere Commerce Enterprise

Software version: 6.0, 7.0, 8.0

Operating system(s): AIX, IBM i, Linux, Solaris, Windows

Reference #: 1655419

Modified date: 04 April 2014

Translate this page: