iOS plugin password mismatch

Technote (troubleshooting)


Problem(Abstract)

I have installed TEM Server and performed all actions for setting up MDM - iOS Extender.
The iOS devices have been registered successfully, but no action goes to just added devices.

Symptom

iosmdm.log file errors:

[2013-10-16 06:13:22 CEST] INFO [MDM] - [1625186526] Incorrect plugin password [2013-10-16 06:13:22 CEST] INFO [MDM] - [1625186526] Filter chain halted as :authorize rendered or redirected
[2013-10-16 06:13:22 CEST] INFO [MDM] - [1625186526] Completed 401 Unauthorized in 0ms (Views: 0.0ms)



Resolving the problem

There is an internal password mismatch.


Compare the content of these two files:

C:\Program Files (x86)\BigFix Enterprise\Management Extender\Plugins\Apple iOS 1\plugin\plugin.pw
C:\Program Files (x86)\BigFix Enterprise\Management Extender\MDM Provider\private\plugin_password

Their content has to match.

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Document information


More support for:

Tivoli Endpoint Manager

Software version:

Version Independent

Operating system(s):

Platform Independent

Reference #:

1654674

Modified date:

2013-11-15

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