IBM Support

Attempts to install hotfix or Fix Pack fails with "Lotus Notes/Domino or a Notes/Domino related process is still running..."

Technote (troubleshooting)


When attempting to install a hotfix or Fix Pack, the incremental installer fails with the following error:

    "Lotus Notes/Domino or a Notes/Domino related process is still running. Please close it before pressing OK to continue."


Microsoft Windows only

Resolving the problem

This issue can occur if the Domino processes are still running and cannot finish properly or if User Account Control (UAC) is blocking the install.


1. Ensure that all Domino-related tasks have been stopped, via the Task Manager.

2. If Domino is running as a service, open the Services Manager system of the server, and ensure that all services are off or set to "manual", and this includes the (n)service.exe and nsd.exe.

3. If all the tasks and services are stopped at that time, In a Windows environment, try launching the hotfix/Fix Pack in "Administrator" mode (Right-click on the .exe file --> "Run as Administrator"

4. Make sure that the installation file is not set to Read-only in file properties.

5. If the previous steps have been executed and you are still unable to install the hotfix or Fix Pack, try starting the computer in safe mode. This should allow you to successfully install the hotfix or Fix Pack.

Related information

How to start the computer in safe mode

Cross reference information
Segment Product Component Platform Version Edition
Messaging Applications IBM Notes Windows

Document information

More support for: IBM Domino

Software version: 8.5, 9.0

Operating system(s): Windows

Software edition: All Editions

Reference #: 1654640

Modified date: 23 September 2016