GSKit APPCRASH error during uninstall of ITM v6.3.0 FP2 on Windows 2008

Technote (troubleshooting)


Problem(Abstract)

During uninstall of ITM v630 FP2 an APPCRASH occurs with GSKit.

Symptom

Warning message:
IBM Global Security Toolkit has stopped working


Cause

Unknown

Environment

ITM 6.3.0 FP2 installed on Windows 2008 OS

Diagnosing the problem

During the uninstall, a message dialog is displayed with the error message:
IBM Global Security Toolkit has stopped working.
This causes the uninstall to stop at this step.

Resolving the problem

Select "Close the program" in the dialog message and the uninstall will continue and complete successfully.

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Document information


More support for:

Tivoli Components
ITM Distributed Installer V6

Software version:

6.3.0

Operating system(s):

Windows

Reference #:

1654100

Modified date:

2013-10-25

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