./tacmd executecommand fails

Technote (troubleshooting)


Problem(Abstract)

When executing /opt/IBM/ITM/bin/tacmd executecommand -m ver-tdw1:LZ -c 'ls /' -v -o

-e -r or any other system commands it returns KUIEXC401I

Diagnosing the problem

Execute /opt/IBM/ITM/bin/tacmd executecommand -m ver-tdw1:LZ -c 'ls /' -v -o
-e -r

it will return

KUIEXC401I: The remote command was successfully executed with command
return value 0, but the response file cannot be retrieved.
The remote response file was not available for download, or something
went wrong during download.
The next message and the kuiras1.log file might provide more information
about this error. If you require further assistance resolving the error,
contact IBM Software Support.

KUIEXC100E: Request Error.
An unexpected request error occurred while performing the executecommand
command.
The kuiras1.log file might provide more information about this error. If
you require further assistance resolving the error, contact IBM Software
Support.

Resolving the problem

Under certain conditions, installing the TEMS support for the response-time agents can corrupt the T1 (File Transfer Enablement) component by overwriting the existing TRANFER.dll file with a previous version. Even if you do not have the T1 installed and still see the same problem as shown above the fix described bellow can be tested.

Step should be:

1. Locate TEMS with no response time agents ( No Tx agent codes ), or where the executecommand works properly.
2. Locate TRANSFER file,the TRANSFER library on UNIX and Linux is found
in /opt/IBM/ITM/<ARCH>/ms/lib/TRANSFER.
3. Copy it to the problematic TEMS in the same location ( SAVE THE
ORIGINAL TRANSFER FILE )
4. Stop TEMS
5. Start TEMS
6. Test the functionality.


In case you don't have a secondary TEMS with a working TRANSFER library you can open a ticket to IBM Software Support in order to receive it.

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Document information


More support for:

Tivoli Components
ITM Tivoli Enterprise Mgmt Server V6

Software version:

All Versions

Operating system(s):

Platform Independent

Software edition:

All Editions

Reference #:

1653880

Modified date:

2013-10-23

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