User is able to input data (in data entry) even though company/period is locked

Technote (troubleshooting)


Problem(Abstract)

Customer has configured the system (via Maintain -> Period Locking) so that both the company and period are locked.

However, when a user clicks "Company -> Data Entry - Reported Values", they are still able to make changes. How is this possible?

Symptom

Users are able to input/change date inside locked periods.


Cause

There are several possible causes for similar symptoms.

  • TIP: For more examples, see separate IBM Technote #1385501.

This Technote relates to the scenario where the cause is that the customer has ticked the box '" Unlock all periods".
  • When this is selected, all periods, submissions and companies are opened.
  • The checkbox overrules any settings in the Maintain/Period Locking/Change-Period Locking by company.

More Information:

See also the User Guide under “Lock Periods”.


Resolving the problem

Untick the box "Unlock all periods".

Steps:

1. Click "Maintain - Period locking - Change multi period locking"

2. Untick the box "Unlock all periods".

Related information

1385501 - ** Troubleshooting ** Data Entry possible eve

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Document information


More support for:

Cognos Controller
Controller

Software version:

8.5.1, 10.1, 10.1.1

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1652394

Modified date:

2015-02-06

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