Known issue with Microsoft Windows Explorer limitation when displaying Sametime Diagnostics output zip file (STDiag) with missing folders

Technote (troubleshooting)


Problem

Windows Explorer does not display folders stored in the STDiag output zip file - stdiags@[machineName]@[date]@[time].zip

Resolving the problem

Use WinZip or 7Zip application to extract the STDiag zip file to successfully review gathered content.

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Document information


More support for:

IBM Sametime
Community Server

Software version:

8.5.2.1, 9.0

Operating system(s):

Windows

Reference #:

1652342

Modified date:

2013-10-09

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