"Value was either too large or too small for an Int16" when click "Maintain - User - Manage Active Users"

Technote (troubleshooting)


Problem(Abstract)

User clicks "Maintain - User - Manage Active Users". User receives error.

Symptom


Error
Value was either too large or too small for an Int16
[OK]

Error Details
Number: 6
Source: mscorlib
Description: Value was either too large or too small for an Int 16.
at System.Int16.Parse(String s. NumberStyles style, NumberFormatInfo info)
at System.Convert.ToInt16(String value)
at System.Convery.ToInt(String value)
at Cognos.Controller.Forms.Form.frmManageActiveUsers.SetInitialUserStatus()
at Cognos.Controller.Forms.Form.frmManageActiveUsers.frmManageActiveUsers_Load(Object.eventSender.EventArgs eventArge)

Cause

The Controller application server's Windows service "IBM Cognos Controller User Manager" has encountered an error.

Resolving the problem

Obtain a short period of downtime (no users on the system).


Afterwards, restart the Windows service "IBM Cognos Controller User Manager" on the Controller application server:

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Document information


More support for:

Cognos Controller
Controller

Software version:

10.1.1

Operating system(s):

Windows

Reference #:

1652197

Modified date:

2013-10-08

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