IBM Support exceptions are generated by IBM Case Foundation applets

Technote (troubleshooting)

Problem(Abstract) exceptions are generated when opening applets such as the Process Designer, Process Configuration Console and Process Administrator and there is no Internet access


In the java console trace, an exception similar to the following is generated

      security: Revocation Status Unknown$StatusUnknownException:
      at Source)
      at Source)
      at Source)
      at Source)
      at Source)
Another example:


In the JRE 1.7 runtime environment, there is a new security feature called certificate revocation check. This requires access to the server on the Internet.


CPE 5.2, JRE 1.7.0_40

Diagnosing the problem

Enable java console tracing in the Java Control Panel. In Windows, the Java Control Panel can be accessed by clicking on the Java icon in the Windows Control Panel. For example:

Resolving the problem

Disable certificate revocation checking on the Advanced tab in the Java Control Panel.

Note: On the Advanced tab, make sure that Mixed code security verification is also disabled as shown on the screenshot above. That is another recent java run-time security feature that can cause unexpected behavior in IBM Case Foundation software.

Document information

More support for: Case Foundation
Process Engine

Software version: 5.2

Operating system(s): AIX, Linux, Windows

Software edition: All Editions

Reference #: 1652006

Modified date: 07 December 2016

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