Social Graph API not working -> throws Exception!

Technote (troubleshooting)


Social Graph API not working -> throws Exception!
Social Graph does not work on several of customer's servers (6 out of 8).


when calling

The server returns the following error:

<?xml version="1.0" encoding="UTF-8" ?>
- <error xmlns="">
<message>Ein Fehler ist aufgetreten</message>
<trace><![CDATA[<init>( javax.servlet.http.HttpServlet.service( javax.servlet.http.HttpServlet.service($$$ ]]></trace>


Product or Service: Connections Core 4.5.X
Component ID: LO0031SLP
Operating System: Windows

Diagnosing the problem

a. Log in to the IBM WebSphere Application Server (WAS) administration console using an administrator ID
b. Go to Troubleshooting -> Logs and Trace -> Logging and Tracing -> Server 1 (or server Search is installed on) -> Diagnostic Trace Server
-> Change Log Detail Levels -> please add the following *string and click Apply -> OK

Component Trace:**=all

In case if you are seeing this issue on your production environment ,then please set it in runtime tab.

Resolving the problem

Restarting of the affected servers has resolved the problem for customer in this case.

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Document information

More support for:

IBM Connections

Software version:

4.0, 4.5

Operating system(s):


Reference #:


Modified date:


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