Troubleshooting
Problem
Content Platform Engine 5.2 automatic upgrader does not launch. The status page is reporting "Automatic upgrade status no upgrade status available at this time. please check back later."
Cause
At the end of the p8 domain configuration an "IsAvailable" flag, in the Global Configuration Database (GCD), is normally set to 1. This indicates the p8 domain is available. While converting CmDirectoryConfigurationVMM instance to type CmDirectoryConfigurationConnections the following issue can be encountered
"PJ41289: FILTER COMMUNITY ROLE ID WHEN LOOKING UP LDAP USER OR GROUP" causing a transaction to roll back without notifying the Content Platform Engine. This in turn leads to "IsAvailable" remaining set to 0. The Content Platform Engine 5.2 Automatic upgrader will not upgrade a domain (and it's object stores) if it is unavailable.
Diagnosing The Problem
If the Content Platform Engine 5.2 automatic upgrader status page reports "Automatic upgrade status no upgrade status available at this time. please check back later", check the GCD file (gcdDBFile.xxx) from the GCD folder where the p8_server_trace.log is located and confirm if "IsAvailable" is set to 0.
i.e.
<attribute id="300257" name="IsAvailable" flags="0">
<value type="6" int="0"/>
</attribute>
Resolving The Problem
Open a PMR with L2 to update the GCD.
from:
<attribute id="300257" name="IsAvailable" flags="0">
<value type="6" int="0"/>
</attribute>
to:
<attribute id="300257" name="IsAvailable" flags="0">
<value type="6" int="1"/>
</attribute>
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Document Information
Modified date:
17 June 2018
UID
swg21651644