IBM Support

CFG-ERR-0106 Starting IBM Cognos on Windows Server 2008 or higher

Technote (troubleshooting)


Problem(Abstract)

When trying to start the IBM Cognos service you receive the error:
CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted. Check that IBM Cognos service is available and properly configured.

Environment

Windows Server 2008 or higher and IBM Cognos 10

Resolving the problem

Possible solutions for this issue:

1 - Make sure that when the product was installed and when you open IBM Cognos Configuration that you right-click and select 'run as administrator'. If the server is setup with a high level of security, not doing this will result in the error above.

2 - If the IBM Cognos service is available in the Windows Services window, make sure that the user being used to start the service has the correct login information and is a local admin on the machine with full control on the install directory.

3 - Check to see if FIPS disk encryption is enabled, if so, it will need to be disabled.

http://support.microsoft.com/kb/811833

4 - Check to see if DEP is enabled for all services, if it is, you will need to change it to only essential Windows services.

http://support.microsoft.com/kb/912923

5 - If you have an anti-virus scanner enabled (Symantec, McAfee, etc.) on the machine, make sure there is an exception set for the entire IBM Cognos install directory.

Document information

More support for: Cognos Business Intelligence
Install and Config

Software version: 10.1.1, 10.2, 10.2.1, 10.2.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1651453

Modified date: 27 October 2016