CFG-ERR-0106 Starting IBM Cognos on Windows Server 2008 or higher

Technote (troubleshooting)


Problem(Abstract)

When trying to start the IBM Cognos service you receive the error:
CFG-ERR-0106 Cognos Configuration received no response from the Cognos 8 service in the allotted time. Check that Cognos 8 service is available and properly configured.

Environment

Windows Server 2008 or higher and IBM Cognos 10

Resolving the problem

Possible solutions for this issue:

1 - Make sure that when the product was installed and when you open IBM Cognos Configuration that you right-click and select 'run as administrator'. If the server is setup with a high level of security, not doing this will result in the error above.

2 - If the IBM Cognos service is available in the Windows Services window, make sure that the user being used to start the service has the correct login information and is a local admin on the machine with full control on the install directory.

3 - Check to see if FIPS disk encryption is enabled, if so, it will need to be disabled.

http://support.microsoft.com/kb/811833

4 - Check to see if DEP is enabled for all services, if it is, you will need to change it to only essential Windows services.

http://support.microsoft.com/kb/912923

5 - If you have an anti-virus scanner enabled (Symantec, McAfee, etc.) on the machine, make sure there is an exception set for the entire IBM Cognos install directory.


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Document information


More support for:

Cognos Business Intelligence
Install and Config

Software version:

10.1.1, 10.2, 10.2.1

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1651453

Modified date:

2013-09-30

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