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HTTP service hangs or is slow when remoteHelp file is pointing to local help

Technote (troubleshooting)


The HTTP service for IBM Rational ClearQuest Web hangs when "remoteHelp.jsp" is pointing to local help.


Connecting to the ClearQuest Web login fails. Alternatively, login is working but occurring slowly. This only occurs when remoteHelp.jsp is pointed to local help.


There are is either no local help installed or there is something wrong with the installation.

Diagnosing the problem

In the task manager you can see that HTTP service is hung. If you point remoteHelp.jsp to another server, it works fine.

Resolving the problem

There are two possible solutions for this behavior

  1. Install a local help if one is not already installed
  2. Delete the cqweb-au temporary folder in the "cmprofiletemp/dfltnode/server1" location (under cmprofile temp)

Document information

More support for: Rational ClearQuest
CM Server

Software version: 7.1, 7.1.1, 7.1.2, 8.0

Operating system(s): Windows

Reference #: 1651338

Modified date: 04 October 2013