Performance issue on Mac OS X Launching and Closing Statistics 21 or 22.

Technote (troubleshooting)


Problem(Abstract)

Customer has recently installed the Statistics 21 or 22 software on Mac OS X.
The software has been used normally, but for what ever reason, the program has possible crashed or closed improperly by using Force Quit several times.

Cause

This has been identified as a product defect under APAR PM90266

Environment

This Technote applies with any Mac OS X compatible with Statistics 21 or 22.

- IBM SPSS Statistics 21 release is supported on Apple Macintosh 10.6 (Snow Leopard), 10.7 (Lion), and 10.8 (Mountain Lion) with Intel processor.

- IBM SPSS Statistics 22 release is supported on Apple Macintosh 10.7 (Lion), and 10.8 (Mountain Lion) with Intel processor.
Note: IBM SPSS Statistics 22 for Macintosh (Mavericks, OSX 10.9 Operating System) will not be officially supported, until Statistics 22 FixPack 1 is released.


Note: For Windows computers see
TechNote 1652535
http://www-01.ibm.com/support/docview.wss?uid=swg21652535


Diagnosing the problem

One or more of the following symptoms could occur that this resolution can solve.

(1) Statistics takes an abnormally longer time to start and close than when the software was initially installed.

(2) Very slow response and performance with using the software.

(3) The 'Data Editor' menu no longer appears under the Main menu bar.


Resolving the problem

Please deleting the following file: com.ibm.spss.plist on your Macintosh to dramatically reduce the launching and closing of the Statistics software.

- You can delete it by opening the Finder and locate the Library/Preferences folder: /Library/Preferences/com.ibm.spss.plist
(1) Restart your Mac.
(2) Open 'Finder'.
(3) Select the 'Home' (house) icon (folder) in the left-hand pane.
(4) Select the 'Go' menu at top of screen.
(5) Press the 'Option' key. The list of menu options will now include 'Library'.
(6) Select the 'Library' menu option.
(7) Open the 'Preferences' folder.
(8) Rename the com.ibm.spss.plist object to old_com.ibm.spss.plist


- Another option is to use the Terminal application and perform the following:
rm -fR ~/Library/Preferences/com.ibm.spss.plist

Finish and test your changes by doing the following:

(9) Launch Statistics
(10) Work with the program a bit.
(11) Close the software (It should be quicker, do not force quit)
(12) Re-launch Statistics
(13) Work with the program a bit.
(14) Close the software (do not force quit)
(15) Launch the software


NOTE: When you launch Statistics for the first time, it will take a little longer than subsequent launches, until you reboot your computer again. This is related to Java initialization routines.


- PLEASE NOTE: If you are using Mac OSX Mavericks 10.9.x, you will additionally need to kill the process that protects this file and restores it (it will be deleted):

Since OSX 10.9.x Mavericks a cached copy of your .plist file is stored using a background process: CFPREFSD
Even after deleting the above .plist file, restarting SPSS Statistics will not create a new copy of these file,
but rather, Mavericks will restore the cached copy it has stored.
Only by stopping the "cfprefsd" process and starting SPSS Statistics, will generate a new .plist preference file
and therefore a default toolbar will be back.

When you go to Finder - Applications - Utilities and open Activity Monitor on the 10.9.x computer you should see there is a CFPREFSD process visible for root user and for the current logged in user.
You need to kill the CFPREFSD process for the current user. this can only be done via Terminal application by running the command below:

killall -u {CURRENT_USER} cfprefsd

where {CURRENT_USER} is replaced with the person's user ID. One can get the user ID by typing "whoami" at a Terminal prompt.

If simply removing these files and running the program does not resolve the issue you may need to remove them and reinstall the program.

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Document information


More support for:

SPSS Statistics

Software version:

21.0, 22.0

Operating system(s):

Mac OS

Reference #:

1651225

Modified date:

2014-08-27

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