Performance issue on Mac OS X Launching and Closing Statistics 21 or 22.

Technote (troubleshooting)


Problem(Abstract)

Customer has recently installed the Statistics 21 or 22 software on Mac OS X.
The software has been used normally, but for what ever reason, the program has possible crashed or closed improperly by using Force Quit several times.

Cause

This has been identified as a product defect under APAR PM90266

Environment

This Technote applies with any Mac OS X compatible with Statistics 21 or 22.

- IBM SPSS Statistics 21 release is supported on Apple Macintosh 10.6 (Snow Leopard), 10.7 (Lion), and 10.8 (Mountain Lion) with Intel processor.

- IBM SPSS Statistics 22 release is supported on Apple Macintosh 10.7 (Lion), and 10.8 (Mountain Lion) with Intel processor.
Note: IBM SPSS Statistics 22 for Macintosh (Mavericks, OSX 10.9 Operating System) will not be officially supported, until Statistics 22 FixPack 1 is released.


Note: For Windows computers see
TechNote 1652535
http://www-01.ibm.com/support/docview.wss?uid=swg21652535


Diagnosing the problem

One or more of the following symptoms could occur that this resolution can solve.

(1) Statistics takes an abnormally longer time to start and close than when the software was initially installed.

(2) Very slow response and performance with using the software.

(3) The 'Data Editor' menu no longer appears under the Main menu bar.


Resolving the problem

Please do the following on your Mac to dramatically reduce the launching and closing of the Statistics software.
(1) Restart your Mac.
(2) Open 'Finder'.
(3) Select the 'Home' (house) icon (folder) in the left-hand pane.
(4) Select the 'Go' menu at top of screen.
(5) Press the 'Option' key. The list of menu options will now include 'Library'.
(6) Select the 'Library' menu option.
(7) Open the 'Preferences' folder.
(8) Rename the com.ibm.spss.plist object to old_com.ibm.spss.plist
(9) Launch Statistics
(10) Work with the program a bit.
(11) Close the software (It should be quicker, do not force quit)
(12) Re-launch Statistics
(13) Work with the program a bit.
(14) Close the software (do not force quit)
(15) Launch the software


NOTE: When you launch Statistics for the first time, it will take a little longer than subsequent launches, until you reboot your computer again. This is related to Java initialization routines.

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Document information


More support for:

SPSS Statistics

Software version:

21.0, 22.0

Operating system(s):

Mac OS

Reference #:

1651225

Modified date:

2014-02-24

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